At Mobility Shop Direct, we work very hard to ensure we offer the absolute Best Prices Online. If you find another online store that offers a lower price than us, please let us know and we will match or beat their prices.

We want you to feel confident shopping with us, and our Lowest Price Guarantee means that if you find a lower price than us while browsing online before your purchase or within 30 days of purchase, we'll refund you the difference.

Simply email support@mobilityshopdirect.com.au the link to the product on our competitiors website within 30 days from the date of your order and we will process the refund accordingly.

Our Lowest Price Guarantee has some limitations:

• The Price Match Guarantee takes everything into account including item price plus shipping.
• Promotions such as rebates and "buy one, get one free" offers are not eligible.
• The item must be in stock on the competitor's website
• The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
• Price matching must not result in loss of money to the business.

At Mobility Shop Direct, we strive to deliver your products to you as soon as we can at the cheapest price possible, and we work with a number of reputable suppliers and shipping companies Australia Wide to achieve this.

If you live in a Metro or Inner Regional Suburb shipping will be FREE, but if you live outside these suburbs shipping costs will be calculated at checkout.

Order Shipment:

• Shipping will vary depending on the location your product is shipped from and the delivery address.
• Most of warehouses are based on NSW, and the estimated delivery times are as follows:
• Metro NSW and VIC: 1-3 Business Days
• Metro QLD, ACT, and SA: 2-4 Business Days
• Metro WA 4-6 Business Days
• Rural NSW, VIC, QLD, SA and TAS: 3-6 Business Days
• NT and Rural WA: 5-12 Business Days
• Please note that if you’ve ordered multiple items they may arrive in separate shipments and at different times.

If you have any questions about the ordering and shipping process, feel free to contact us by email at support@mobilityshopdirect.com.au

Mobility Shop Direct is committed to providing the Best Returns Policy in the Mobility Aids Industry. Our goal is to make your shopping experience as easy going as possible, and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

MOBILITY SHOP DIRECT 30-DAY EASY HASSLE FREE RETURN POLICY

Unlike our competitors who might charge you for shipping both ways, as well as sneaky 20% restocking fees, we take the risk off your shoulders, and will refund you 100% of your money back if you are not 100% Satisfied with your purchase, and will even organise for return shipping to make it easy as possible for you.

• You must notify us of your intent to return within 30 days of delivery date.
• Products must be in new, and unused condition with all original packaging.

The Following Cannot Be Returned:

• Products that are at risk of contamination such as cushions, mattresses, bathroom and toilet items.
• Products that are large, bulky and/or heavy such as electric lift chairs, electric beds and mobility scooters.

All return request must be submitted in writing and sent to support@mobilityshopdirect.com.au

We Are Mobility Aids Experts.

We are Mobility Aids Specialists. We are passionate about the products we sell, whether it be Rollators, Wheelchairs or Mobility Scooters. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Mobility Aids market.

Our customers include Australian Seniors, Disabled Patients, Health Care Professionals, Hospitals, and Nursing Homes who are seeking Mobility Solutions to Improve Mobility, Quality of Life and Overall Health and Wellbeing.

WHAT SETS US APART FROM OUR COMPETITION?

1. We Focus on Empowering You to Maintain Your Mobility, Independence and Freedom, by providing you with the Best Buying Guides, Product Finding Tool and Expert Advice on Mobility Aids.
2. We have the Best Returns Policy in the Mobility Aids Industry. Unlike our competition who may charge you 20% Restocking Fees and Shipping, we will give you 100% of your money back and even organise for return shipping.
3. We Work very hard to Ensure we Offer the Absolute Best Prices Online. If you find another online retailer that Offers a Lower Price than Us, then Email us at support@mobilityshopdirect.com.au and we beat their offer.
4. We Offer Fast FREE Shipping to All Metro and Inner Regional Suburbs of Australia. Unlike our competition who may take two weeks to deliver to you, over 95% of our orders have been delivered within 3 business days.
5. We understand how important Online Security means to you and Guarantee that all your information is Secure with our SSL Encryption.
6. We Offer World Class Customer Service and Respond Promptly to all Your Needs, unlike many of our Competitors who may not answer phone calls, emails, or may take ages to get back to you.
7. We are a Small Family Owned Australian Business and by shopping with us you are Supporting the Local Australian Economy, and getting a more Personalised and Caring Service.

How fast do you ship out? Answer: Over 95% of our orders are shipped within one business day if ordered by 1PM cut-off time, but some products such as Lift Chairs can take up to three days.

How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located but are usually around:

• Metro NSW and VIC: 1-3 Business Days
• Metro QLD, ACT, SA: 2-4 Business Days
• Metro WA: 4-6 Business Days
• Rural NSW, VIC, QLD, and SA: 4-6 Business Days
• NT and Rural WA: 5-12 Business Days

Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday AEST. You can reach us at 1300 132 952.

Do you deliver to PO Box Addresses? Answer: To ensure your product gets to you, and doesn't get crammed in a small box, we ship directly to your residential or business address.

Do you have a showroom? Answer: At this stage we do not have a showroom, and our entire catalogue is online. However, some of our suppliers from NSW do have Showrooms available, and we will be happy to forward you the details.

Can I pick up my product? Answer: It depends on where you are located, and which product you have ordered as we ship from multiple warehouses Australia Wide and each supplier has different policies when dealing with the public.

If you have a question that isn't covered here, feel free to call us on 1300 132 952, or by email us at support@mobilityshopdirect.com.au