ROAMY 4-in-1 Progressive Mobility Walker
Innovative, Multi Adjustable and Practical Walker by ROAMY.
Please note this is a SPECIAL ORDER NON-STOCKED Item and that usually shipments arrive to our suppliers every 6-8 weeks.
The ROAMY Walker is ideal if you have impaired balance, stability or walking ability and can transition between being a walker, a wheeled walker, a stair assist or a posture aligning aid to suit your every day needs.
RETRACTABLE WHEELS FOR EASY TRANSITIONS
Effortlessly transition between a walker and wheeled walker, simply by using the foot pedal to raise or lower the retractable front wheels.
CAM-LOK MECHAMISM FOR ANGLE ADJUSTMENTS
Featuring a unique patented CAM-LOK mechanism the angle of the ROAMI can be adjusted to the perfect angle to help you stay stable and upright regardless of walker.
Regardless of whether you are walking on slopes or need to climb up and down stairs the ROAMIN can be adjusted to the right angle for your needs.
SUITABLE FOR A RANGE OF SURFACES
The on-the-go ROAMI features a unique mechanism that articulates the legs of the walking frame and adjusts the angle of the frame allowing you to use it for:
- A variety of surfaces from hardwood floors and carpet to grass and gravel
- Inclines and declines
- Curbs and thresholds
- Stairs, while walking both up and down them
- Flat surfaces
LIGHTWEIGHT AND EASY TO TRANSPORT
Ultra lightweight at only 5.4kg (11.90 pounds) it easily folds into a compact form simply by touching the step, allowing you to easily transport it in your car, tuck it away at a restaurant or store it
ROAMI 4-In-1 Walker Transitions:
Walker: Begin with the wheels up for a sturdy walker which is excellent for your patients who are just beginning recovery after surgery and those looking for reliable support. The comfortable, ergonomic handles, and polycarbonate infused, non-slip feet help ensure a durable, safe walking experience.
Posture and Gait Alignment Aid: Roami’s patented Cam-Lock easily adjusts the angle of the walking frame to help the user keep themselves upright and centered. This makes the user feel more secure as the device better supports balance and proper posture and gait. The angle helps keep users within the walker’s frame, making it ideal for users with Parkinson’s or others who need extra posture support.
Wheeled Walker: Use the spring-loaded foot pedal to deploy the wheels. The walker turns into a mobile wheeled walker, ready for use by those in rehabilitation who are ready to walk longer distances at a faster pace. The simple pedal makes it easy to transition between the walker and wheeled walker as needed.
Stair Assist: When the wheels are up, Roami can also be used as a stair assist due to its level-adjusting technology. Roami can be adjusted to use on the stairs, thresholds, or curbs, restoring independence for users who need help to access their homes. The safety buttons ensure that the frame remains locked until the user intends to adjust it. Your patients will learn that it’s quick and easy to adjust Roami, so they can use it for support as they climb the stairs.
This progressive mobility aid not only adapts to the user’s needs, providing a life without limitations, but also restores dignity with a stylish, trendy mobility aid!
Who should use the ROAMI Walker?
Roami is the perfect companion for a variety of users. Because it is a 4-in-1 device, Roami is helpful for people who are recovering from injury or surgery that impacts their ability to walk independently. This single device can be utilised in different ways as the user regains strength, adapting to their increasing independence.
It is also safe for cognitively-sound elderly users who need support and is helpful for people with chronic ailments that impede their walking abilities. Roami adjusts to become the mobility tool your patients need for each specific day.
It’s a great mobility aid choice for amputees who need support while walking. Roami’s ability to help with gait alignment also makes it excellent for users who are challenged with balance issues, such as Parkinson’s patients.
Where can ROAMI be used?
Due to the on-the-fly capability to transition from walker to wheeled walker, Roami is designed for easy ambulation on a variety of surfaces/terrains. Use indoors on tile, carpet, and hardwood and outdoors on gravel, grass, and pavement. When the wheels are up, the Roami progressive mobility aid can be used to help the user go up and down stairs, curbs, slopes, and thresholds.
What makes ROAMI unique compared to a standard walker?
Roami is the first progressive mobility aid that can adapt to fit the needs of the user. It can easily be alternated between a walker and a wheeled walker, and used on steps and sloping surfaces. It can even help your patient with proper posture and vertical alignment. Roami is designed to help users live independently.
Why Clinicians Choose Roami for Their Patients?
Physical therapist, Dr. Contreras, shares why he likes Roami:
“Finally, a mobility aid that fits the needs of a broad spectrum of individuals -- from youth athletes to joint replacement patients to wounded warriors and veterans. The ability to have a walker that works on an incline, decline, and stairs will truly enable so many people to move throughout their homes and communities without the limitations experienced with a standard walker. You don’t have to leave it behind -- it will traverse the terrain with you so whether at the top or bottom you will no longer need assistance to move independently.
"Roami breaks all of the negative stereotypes often associated with a walker/rollator. The numerous innovations and sleek design provide you with the ultimate mobility solution and preserves your independence with the confidence and dignity you deserve. You no longer have to avoid or limit your daily adventures due to overly challenging obstacles such as inclines, declines, and stairs. Welcome back to life without limitations.”
DR. ANDREW CONTRERAS, PT, DPT, SCS, CMTPT, LIEUTENANT COLONEL (RETIRED), US ARMY and the first full time physical therapist at the White House under the 2010-2017 administration.
How to Use ROAMI?
For more videos on ROAMI feel free to visit: https://vimeo.com/showcase/7145202
Innovative, Multi Adjustable and Practical Walker by ROAMY.
Please note this is a SPECIAL ORDER NON-STOCKED Item and that usually shipments arrive to our suppliers every 6-8 weeks.
The ROAMY Walker is ideal if you have impaired balance, stability or walking ability and can transition between being a walker, a wheeled walker, a stair assist or a posture aligning aid to suit your every day needs.
RETRACTABLE WHEELS FOR EASY TRANSITIONS
Effortlessly transition between a walker and wheeled walker, simply by using the foot pedal to raise or lower the retractable front wheels.
CAM-LOK MECHAMISM FOR ANGLE ADJUSTMENTS
Featuring a unique patented CAM-LOK mechanism the angle of the ROAMI can be adjusted to the perfect angle to help you stay stable and upright regardless of walker.
Regardless of whether you are walking on slopes or need to climb up and down stairs the ROAMIN can be adjusted to the right angle for your needs.
SUITABLE FOR A RANGE OF SURFACES
The on-the-go ROAMI features a unique mechanism that articulates the legs of the walking frame and adjusts the angle of the frame allowing you to use it for:
- A variety of surfaces from hardwood floors and carpet to grass and gravel
- Inclines and declines
- Curbs and thresholds
- Stairs, while walking both up and down them
- Flat surfaces
LIGHTWEIGHT AND EASY TO TRANSPORT
Ultra lightweight at only 5.4kg (11.90 pounds) it easily folds into a compact form simply by touching the step, allowing you to easily transport it in your car, tuck it away at a restaurant or store it
ROAMI 4-In-1 Walker Transitions:
Walker: Begin with the wheels up for a sturdy walker which is excellent for your patients who are just beginning recovery after surgery and those looking for reliable support. The comfortable, ergonomic handles, and polycarbonate infused, non-slip feet help ensure a durable, safe walking experience.
Posture and Gait Alignment Aid: Roami’s patented Cam-Lock easily adjusts the angle of the walking frame to help the user keep themselves upright and centered. This makes the user feel more secure as the device better supports balance and proper posture and gait. The angle helps keep users within the walker’s frame, making it ideal for users with Parkinson’s or others who need extra posture support.
Wheeled Walker: Use the spring-loaded foot pedal to deploy the wheels. The walker turns into a mobile wheeled walker, ready for use by those in rehabilitation who are ready to walk longer distances at a faster pace. The simple pedal makes it easy to transition between the walker and wheeled walker as needed.
Stair Assist: When the wheels are up, Roami can also be used as a stair assist due to its level-adjusting technology. Roami can be adjusted to use on the stairs, thresholds, or curbs, restoring independence for users who need help to access their homes. The safety buttons ensure that the frame remains locked until the user intends to adjust it. Your patients will learn that it’s quick and easy to adjust Roami, so they can use it for support as they climb the stairs.
This progressive mobility aid not only adapts to the user’s needs, providing a life without limitations, but also restores dignity with a stylish, trendy mobility aid!
Who should use the ROAMI Walker?
Roami is the perfect companion for a variety of users. Because it is a 4-in-1 device, Roami is helpful for people who are recovering from injury or surgery that impacts their ability to walk independently. This single device can be utilised in different ways as the user regains strength, adapting to their increasing independence.
It is also safe for cognitively-sound elderly users who need support and is helpful for people with chronic ailments that impede their walking abilities. Roami adjusts to become the mobility tool your patients need for each specific day.
It’s a great mobility aid choice for amputees who need support while walking. Roami’s ability to help with gait alignment also makes it excellent for users who are challenged with balance issues, such as Parkinson’s patients.
Where can ROAMI be used?
Due to the on-the-fly capability to transition from walker to wheeled walker, Roami is designed for easy ambulation on a variety of surfaces/terrains. Use indoors on tile, carpet, and hardwood and outdoors on gravel, grass, and pavement. When the wheels are up, the Roami progressive mobility aid can be used to help the user go up and down stairs, curbs, slopes, and thresholds.
What makes ROAMI unique compared to a standard walker?
Roami is the first progressive mobility aid that can adapt to fit the needs of the user. It can easily be alternated between a walker and a wheeled walker, and used on steps and sloping surfaces. It can even help your patient with proper posture and vertical alignment. Roami is designed to help users live independently.
Why Clinicians Choose Roami for Their Patients?
Physical therapist, Dr. Contreras, shares why he likes Roami:
“Finally, a mobility aid that fits the needs of a broad spectrum of individuals -- from youth athletes to joint replacement patients to wounded warriors and veterans. The ability to have a walker that works on an incline, decline, and stairs will truly enable so many people to move throughout their homes and communities without the limitations experienced with a standard walker. You don’t have to leave it behind -- it will traverse the terrain with you so whether at the top or bottom you will no longer need assistance to move independently.
"Roami breaks all of the negative stereotypes often associated with a walker/rollator. The numerous innovations and sleek design provide you with the ultimate mobility solution and preserves your independence with the confidence and dignity you deserve. You no longer have to avoid or limit your daily adventures due to overly challenging obstacles such as inclines, declines, and stairs. Welcome back to life without limitations.”
DR. ANDREW CONTRERAS, PT, DPT, SCS, CMTPT, LIEUTENANT COLONEL (RETIRED), US ARMY and the first full time physical therapist at the White House under the 2010-2017 administration.
How to Use ROAMI?
For more videos on ROAMI feel free to visit: https://vimeo.com/showcase/7145202
At Mobility Shop Direct, we work very hard to ensure we offer the absolute Best Prices Online. If you find another online store that offers a lower price than us, please let us know and we will match or beat their prices.
We want you to feel confident shopping with us, and our Lowest Price Guarantee means that if you find a lower price than us while browsing online before your purchase or within 30 days of purchase, we'll refund you the difference.
Simply email support@mobilityshopdirect.com.au the link to the product on our competitiors website within 30 days from the date of your order and we will process the refund accordingly.
Our Lowest Price Guarantee has some limitations:
- The Price Match Guarantee takes everything into account including item price plus shipping.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
- The item must be in stock on the competitor's website
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- Price matching must not result in loss of money to the business.
At Mobility Shop Direct, we strive to deliver your products to you as soon as we can at the cheapest price possible, and we work with a number of reputable suppliers and shipping companies Australia Wide to achieve this.
Shipping is calculated at checkout and is FREE to most Metro and Inner Regional Suburbs.
Order Shipment:
- Shipping will vary depending on the location your product is shipped from and the delivery address.
- Most of warehouses are based on NSW, and the estimated delivery times are as follows:
- Metro NSW and VIC: 1-3 Business Days
- Metro QLD, ACT, and SA: 2-4 Business Days
- Metro WA 4-6 Business Days
- Rural NSW, VIC, QLD, SA and TAS: 3-6 Business Days
- NT and Rural WA: 5-12 Business Days
- Please note that if you’ve ordered multiple items they may arrive in separate shipments and at different times and that if your state currently has border closures in place shipment may be delayed by an extra 1-3 business days.
If you have any questions about the ordering and shipping process, feel free to contact us by email at support@mobilityshopdirect.com.au
N.B. We reserve the right not to fulfil any orders that result in loss of money to the business due to unforeseen shipping costs.
Mobility Shop Direct is committed to providing the Best Returns Policy in the Mobility Aids Industry. Our goal is to make your shopping experience as easy going as possible, and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
MOBILITY SHOP DIRECT 30-DAY EASY HASSLE FREE RETURN POLICY
Unlike our competitors who might charge you for shipping both ways, as well as sneaky 20% restocking fees, we take the risk off your shoulders, and will refund you 100% of your money back if you are not 100% Satisfied with your purchase, and will even organise for return shipping to make it easy as possible for you.
- You must notify us of your intent to return within 30 days of delivery date.
- Products must be in new, and unused condition with all original packaging.
The Following Cannot Be Returned:
- Products that are at risk of contamination such as cushions, mattresses, bathroom and toilet items.
- Products that are large, bulky and/or heavy such as electric lift chairs, electric beds and mobility scooters.
All return request must be submitted in writing and sent to support@mobilityshopdirect.com.au
We Are Mobility Aids Experts.
We are Mobility Aids Specialists. We are passionate about the products we sell, whether it be Rollators, Wheelchairs or Mobility Scooters. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Mobility Aids market.
Our customers include Australian Seniors, Disabled Patients, Health Care Professionals, Hospitals, and Nursing Homes who are seeking Mobility Solutions to Improve Mobility, Quality of Life and Overall Health and Wellbeing.
WHAT SETS US APART FROM OUR COMPETITION?
- We Focus on Empowering You to Maintain Your Mobility, Independence and Freedom, by providing you with the Best Buying Guides, Product Finding Tool and Expert Advice on Mobility Aids.
- We have the Best Returns Policy in the Mobility Aids Industry. Unlike our competition who may charge you 20% Restocking Fees and Shipping, we will give you 100% of your money back and even organise for return shipping.
- We Work very hard to Ensure we Offer the Absolute Best Prices Online. If you find another online retailer that Offers a Lower Price than Us, then Email us at support@mobilityshopdirect.com.au and we beat their offer.
- We Offer Fast FREE Shipping to All Metro and Inner Regional Suburbs of Australia. Unlike our competition who may take two weeks to deliver to you, over 95% of our orders have been delivered within 3 business days.
- We understand how important Online Security means to you and Guarantee that all your information is Secure with our SSL Encryption.
- We Offer World Class Customer Service and Respond Promptly to all Your Needs, unlike many of our Competitors who may not answer phone calls, emails, or may take ages to get back to you.
- We are a Small Family Owned Australian Business and by shopping with us you are Supporting the Local Australian Economy, and getting a more Personalised and Caring Service.
We are available 9am-5pm Monday-Satuday AEST. You can reach us at 1300 132 952. We are also available via live chat, email support@mobilityshopdirect.com.au or by filling out the form here.
FREQUENTLY ASKED QUESTIONS
How fast do you ship out? Answer: Over 95% of our orders are shipped within one business day, but some products such as Lift Chairs can take up to three days.
How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located:
- Metro NSW and VIC: 1-3 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 4-6 Business Days
- Rural NSW, VIC, QLD, and SA: 4-6 Business Days
- NT and Rural WA: 5-12 Business Days
Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.
Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday AEST. You can reach us at 1300 132 952.
Do you offer financing? Answer: Yes! We have partnered up with Afterpay to allow you to split payments over 8 weeks. Simply check the product page for more details.
How much is shipping? Answer: Shipping is calculated at checkout, but is FREE for Metro and Inner Regional Suburbs.
Do you deliver to PO Box Addresses? Answer: No sorry, our couriers can only deliver to residential or business addresses. However, AusPost does offer you the option of setting up a Parcel Collect Address.
Do you have a showroom or shop? Answer: At this stage we do not have a showroom or shop, and our entire catalogue is online and we strive to provide you with the best prices, service and shopping experience. If you would like to see the product in person you can try Googling the [Product Name] + [Your Suburb] to find your nearest retailer.
Are NDIS Registered? Answer: No, we are not registered with the NDIS, but can provide you with invoices to claim if you are on a Self Managed Plan via our NDIS Order Form.
Do You Sell Spare Parts? Answer: We are able to source spare parts for some PQUIP and DAYS Healthcare products, but unfortunately not for Drive Walkers or Wheelchairs.
Can I pick up my product? Answer: Due to health concerns and limited staff our warehouses do not offer pickup services, but we do offer fast shipping direct to your doorsteps.
If you have a question that isn't covered here, feel free to call us on 1300 132 952, email us at support@mobilityshopdirect.com.au, or by leaving a message on our contact us form.
Innovative, Multi Adjustable and Practical Walker by ROAMY.
Please note this is a SPECIAL ORDER NON-STOCKED Item and that usually shipments arrive to our suppliers every 6-8 weeks.
The ROAMY Walker is ideal if you have impaired balance, stability or walking ability and can transition between being a walker, a wheeled walker, a stair assist or a posture aligning aid to suit your every day needs.
RETRACTABLE WHEELS FOR EASY TRANSITIONS
Effortlessly transition between a walker and wheeled walker, simply by using the foot pedal to raise or lower the retractable front wheels.
CAM-LOK MECHAMISM FOR ANGLE ADJUSTMENTS
Featuring a unique patented CAM-LOK mechanism the angle of the ROAMI can be adjusted to the perfect angle to help you stay stable and upright regardless of walker.
Regardless of whether you are walking on slopes or need to climb up and down stairs the ROAMIN can be adjusted to the right angle for your needs.
SUITABLE FOR A RANGE OF SURFACES
The on-the-go ROAMI features a unique mechanism that articulates the legs of the walking frame and adjusts the angle of the frame allowing you to use it for:
- A variety of surfaces from hardwood floors and carpet to grass and gravel
- Inclines and declines
- Curbs and thresholds
- Stairs, while walking both up and down them
- Flat surfaces
LIGHTWEIGHT AND EASY TO TRANSPORT
Ultra lightweight at only 5.4kg (11.90 pounds) it easily folds into a compact form simply by touching the step, allowing you to easily transport it in your car, tuck it away at a restaurant or store it
ROAMI 4-In-1 Walker Transitions:
Walker: Begin with the wheels up for a sturdy walker which is excellent for your patients who are just beginning recovery after surgery and those looking for reliable support. The comfortable, ergonomic handles, and polycarbonate infused, non-slip feet help ensure a durable, safe walking experience.
Posture and Gait Alignment Aid: Roami’s patented Cam-Lock easily adjusts the angle of the walking frame to help the user keep themselves upright and centered. This makes the user feel more secure as the device better supports balance and proper posture and gait. The angle helps keep users within the walker’s frame, making it ideal for users with Parkinson’s or others who need extra posture support.
Wheeled Walker: Use the spring-loaded foot pedal to deploy the wheels. The walker turns into a mobile wheeled walker, ready for use by those in rehabilitation who are ready to walk longer distances at a faster pace. The simple pedal makes it easy to transition between the walker and wheeled walker as needed.
Stair Assist: When the wheels are up, Roami can also be used as a stair assist due to its level-adjusting technology. Roami can be adjusted to use on the stairs, thresholds, or curbs, restoring independence for users who need help to access their homes. The safety buttons ensure that the frame remains locked until the user intends to adjust it. Your patients will learn that it’s quick and easy to adjust Roami, so they can use it for support as they climb the stairs.
This progressive mobility aid not only adapts to the user’s needs, providing a life without limitations, but also restores dignity with a stylish, trendy mobility aid!
Who should use the ROAMI Walker?
Roami is the perfect companion for a variety of users. Because it is a 4-in-1 device, Roami is helpful for people who are recovering from injury or surgery that impacts their ability to walk independently. This single device can be utilised in different ways as the user regains strength, adapting to their increasing independence.
It is also safe for cognitively-sound elderly users who need support and is helpful for people with chronic ailments that impede their walking abilities. Roami adjusts to become the mobility tool your patients need for each specific day.
It’s a great mobility aid choice for amputees who need support while walking. Roami’s ability to help with gait alignment also makes it excellent for users who are challenged with balance issues, such as Parkinson’s patients.
Where can ROAMI be used?
Due to the on-the-fly capability to transition from walker to wheeled walker, Roami is designed for easy ambulation on a variety of surfaces/terrains. Use indoors on tile, carpet, and hardwood and outdoors on gravel, grass, and pavement. When the wheels are up, the Roami progressive mobility aid can be used to help the user go up and down stairs, curbs, slopes, and thresholds.
What makes ROAMI unique compared to a standard walker?
Roami is the first progressive mobility aid that can adapt to fit the needs of the user. It can easily be alternated between a walker and a wheeled walker, and used on steps and sloping surfaces. It can even help your patient with proper posture and vertical alignment. Roami is designed to help users live independently.
Why Clinicians Choose Roami for Their Patients?
Physical therapist, Dr. Contreras, shares why he likes Roami:
“Finally, a mobility aid that fits the needs of a broad spectrum of individuals -- from youth athletes to joint replacement patients to wounded warriors and veterans. The ability to have a walker that works on an incline, decline, and stairs will truly enable so many people to move throughout their homes and communities without the limitations experienced with a standard walker. You don’t have to leave it behind -- it will traverse the terrain with you so whether at the top or bottom you will no longer need assistance to move independently.
"Roami breaks all of the negative stereotypes often associated with a walker/rollator. The numerous innovations and sleek design provide you with the ultimate mobility solution and preserves your independence with the confidence and dignity you deserve. You no longer have to avoid or limit your daily adventures due to overly challenging obstacles such as inclines, declines, and stairs. Welcome back to life without limitations.”
DR. ANDREW CONTRERAS, PT, DPT, SCS, CMTPT, LIEUTENANT COLONEL (RETIRED), US ARMY and the first full time physical therapist at the White House under the 2010-2017 administration.
How to Use ROAMI?
For more videos on ROAMI feel free to visit: https://vimeo.com/showcase/7145202
At Mobility Shop Direct, we work very hard to ensure we offer the absolute Best Prices Online. If you find another online store that offers a lower price than us, please let us know and we will match or beat their prices.
We want you to feel confident shopping with us, and our Lowest Price Guarantee means that if you find a lower price than us while browsing online before your purchase or within 30 days of purchase, we'll refund you the difference.
Simply email support@mobilityshopdirect.com.au the link to the product on our competitiors website within 30 days from the date of your order and we will process the refund accordingly.
Our Lowest Price Guarantee has some limitations:
- The Price Match Guarantee takes everything into account including item price plus shipping.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
- The item must be in stock on the competitor's website
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- Price matching must not result in loss of money to the business.
At Mobility Shop Direct, we strive to deliver your products to you as soon as we can at the cheapest price possible, and we work with a number of reputable suppliers and shipping companies Australia Wide to achieve this.
Shipping is calculated at checkout and is FREE to most Metro and Inner Regional Suburbs.
Order Shipment:
- Shipping will vary depending on the location your product is shipped from and the delivery address.
- Most of warehouses are based on NSW, and the estimated delivery times are as follows:
- Metro NSW and VIC: 1-3 Business Days
- Metro QLD, ACT, and SA: 2-4 Business Days
- Metro WA 4-6 Business Days
- Rural NSW, VIC, QLD, SA and TAS: 3-6 Business Days
- NT and Rural WA: 5-12 Business Days
- Please note that if you’ve ordered multiple items they may arrive in separate shipments and at different times and that if your state currently has border closures in place shipment may be delayed by an extra 1-3 business days.
If you have any questions about the ordering and shipping process, feel free to contact us by email at support@mobilityshopdirect.com.au
N.B. We reserve the right not to fulfil any orders that result in loss of money to the business due to unforeseen shipping costs.
Mobility Shop Direct is committed to providing the Best Returns Policy in the Mobility Aids Industry. Our goal is to make your shopping experience as easy going as possible, and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
MOBILITY SHOP DIRECT 30-DAY EASY HASSLE FREE RETURN POLICY
Unlike our competitors who might charge you for shipping both ways, as well as sneaky 20% restocking fees, we take the risk off your shoulders, and will refund you 100% of your money back if you are not 100% Satisfied with your purchase, and will even organise for return shipping to make it easy as possible for you.
- You must notify us of your intent to return within 30 days of delivery date.
- Products must be in new, and unused condition with all original packaging.
The Following Cannot Be Returned:
- Products that are at risk of contamination such as cushions, mattresses, bathroom and toilet items.
- Products that are large, bulky and/or heavy such as electric lift chairs, electric beds and mobility scooters.
All return request must be submitted in writing and sent to support@mobilityshopdirect.com.au
We Are Mobility Aids Experts.
We are Mobility Aids Specialists. We are passionate about the products we sell, whether it be Rollators, Wheelchairs or Mobility Scooters. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Mobility Aids market.
Our customers include Australian Seniors, Disabled Patients, Health Care Professionals, Hospitals, and Nursing Homes who are seeking Mobility Solutions to Improve Mobility, Quality of Life and Overall Health and Wellbeing.
WHAT SETS US APART FROM OUR COMPETITION?
- We Focus on Empowering You to Maintain Your Mobility, Independence and Freedom, by providing you with the Best Buying Guides, Product Finding Tool and Expert Advice on Mobility Aids.
- We have the Best Returns Policy in the Mobility Aids Industry. Unlike our competition who may charge you 20% Restocking Fees and Shipping, we will give you 100% of your money back and even organise for return shipping.
- We Work very hard to Ensure we Offer the Absolute Best Prices Online. If you find another online retailer that Offers a Lower Price than Us, then Email us at support@mobilityshopdirect.com.au and we beat their offer.
- We Offer Fast FREE Shipping to All Metro and Inner Regional Suburbs of Australia. Unlike our competition who may take two weeks to deliver to you, over 95% of our orders have been delivered within 3 business days.
- We understand how important Online Security means to you and Guarantee that all your information is Secure with our SSL Encryption.
- We Offer World Class Customer Service and Respond Promptly to all Your Needs, unlike many of our Competitors who may not answer phone calls, emails, or may take ages to get back to you.
- We are a Small Family Owned Australian Business and by shopping with us you are Supporting the Local Australian Economy, and getting a more Personalised and Caring Service.
We are available 9am-5pm Monday-Satuday AEST. You can reach us at 1300 132 952. We are also available via live chat, email support@mobilityshopdirect.com.au or by filling out the form here.
FREQUENTLY ASKED QUESTIONS
How fast do you ship out? Answer: Over 95% of our orders are shipped within one business day, but some products such as Lift Chairs can take up to three days.
How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located:
- Metro NSW and VIC: 1-3 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 4-6 Business Days
- Rural NSW, VIC, QLD, and SA: 4-6 Business Days
- NT and Rural WA: 5-12 Business Days
Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.
Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday AEST. You can reach us at 1300 132 952.
Do you offer financing? Answer: Yes! We have partnered up with Afterpay to allow you to split payments over 8 weeks. Simply check the product page for more details.
How much is shipping? Answer: Shipping is calculated at checkout, but is FREE for Metro and Inner Regional Suburbs.
Do you deliver to PO Box Addresses? Answer: No sorry, our couriers can only deliver to residential or business addresses. However, AusPost does offer you the option of setting up a Parcel Collect Address.
Do you have a showroom or shop? Answer: At this stage we do not have a showroom or shop, and our entire catalogue is online and we strive to provide you with the best prices, service and shopping experience. If you would like to see the product in person you can try Googling the [Product Name] + [Your Suburb] to find your nearest retailer.
Are NDIS Registered? Answer: No, we are not registered with the NDIS, but can provide you with invoices to claim if you are on a Self Managed Plan via our NDIS Order Form.
Do You Sell Spare Parts? Answer: We are able to source spare parts for some PQUIP and DAYS Healthcare products, but unfortunately not for Drive Walkers or Wheelchairs.
Can I pick up my product? Answer: Due to health concerns and limited staff our warehouses do not offer pickup services, but we do offer fast shipping direct to your doorsteps.
If you have a question that isn't covered here, feel free to call us on 1300 132 952, email us at support@mobilityshopdirect.com.au, or by leaving a message on our contact us form.