DAYS Supa Mack Heavy Duty Outdoor Bariatric Walker 225kg
Durable, Sturdy and Practical Supa Mack Bariatric Walker by DAYS Healthcare.
Are you tired of struggling with unreliable and flimsy rollators? It's time to upgrade to the DAYS Supa Mack Bariatric Walker! This heavy-duty rollator is built to last and can withstand an impressive 225kg of weight capacity, making it one of the strongest and most durable rollators on the market.
Comfort and Durability
If comfort is important to you, you'll love the extra-wide 61CM padded seat. Whether you're running errands or enjoying a leisurely walk in the park, you can sit down and rest with confidence.
Freedom and Independence
With this walker, you can regain your mobility, freedom, and independence. Get yours today and experience the confidence and convenience of a heavy-duty rollator built to last!
Conforms to ARTG: 174476 and ISO 11199-2:2005
Supa Mack Features:
- Durable Reinforced Aluminum Frame.
- Extra Wide 61CM Comfortable Padded Seat.
- Height Adjustable Handles to suit your needs.
- Easily Foldable.
- Lockable Handbrakes For Extra Safety.
- Large 8" Castors makes Breeze Navigation in Outdoors.
Supa Mack Specifications:
- Handle Height: 75-90cm (29.5"-35.4")
- Seat Height: 55cm (21.7")
- Seat Width: 61cm (24")
- Overall Width: 71cm (28")
- Overall Depth: 65cm (25.6")
- Folded Overall Depth: 38cm (15")
- Net Weight: 9.4kg
- Weight Capacity: 225kg
- Warranty: 1 year
Supa Mack Shipping Dimension:
- Folded Dimensions (with Handles Attached): 83 x 74 x 38 cm (32.7" x 29" x 15")
- Box Dimensions: 84 x 72 x 31 cm (33" x 28.3" x 12.2")
- NW/GW: 12.5kg / 14.5kg
Suitability Check for DAYS Supa Mack Walker
Before purchasing this product please double check that:
- Your weight is less than 180 kg
- Your waist circumference is less than 122 cm
- Your height is between 147 cm and 176 cm
- You can lift 9.4 kg
- It will fit in your boots 83cm x 74cm x 38cm
Supa Mack FAQ:
Q1: Does this product comes pre-assembled?
Answer: Yes, this walker comes pre-assembled, but you may need to attach the backrest and adjust the handles.
Q2: How much does shipping cost?
Answer: Shipping is calculated at checkout based on your location, but if you live in a Metro or Inner Regional Area it is FREE.
Before you make a purchase please make sure of the following:
- Be aware that this Bariatric Walker is Heavy and Bulky.
- This Bariatric Walker is Non-Refundable.
Important Note:
Please check that your doorways are less than 73.5cm.
Durable, Sturdy and Practical Supa Mack Bariatric Walker by DAYS Healthcare.
Are you tired of struggling with unreliable and flimsy rollators? It's time to upgrade to the DAYS Supa Mack Bariatric Walker! This heavy-duty rollator is built to last and can withstand an impressive 225kg of weight capacity, making it one of the strongest and most durable rollators on the market.
Comfort and Durability
If comfort is important to you, you'll love the extra-wide 61CM padded seat. Whether you're running errands or enjoying a leisurely walk in the park, you can sit down and rest with confidence.
Freedom and Independence
With this walker, you can regain your mobility, freedom, and independence. Get yours today and experience the confidence and convenience of a heavy-duty rollator built to last!
Conforms to ARTG: 174476 and ISO 11199-2:2005
Supa Mack Features:
- Durable Reinforced Aluminum Frame.
- Extra Wide 61CM Comfortable Padded Seat.
- Height Adjustable Handles to suit your needs.
- Easily Foldable.
- Lockable Handbrakes For Extra Safety.
- Large 8" Castors makes Breeze Navigation in Outdoors.
Supa Mack Specifications:
- Handle Height: 75-90cm (29.5"-35.4")
- Seat Height: 55cm (21.7")
- Seat Width: 61cm (24")
- Overall Width: 71cm (28")
- Overall Depth: 65cm (25.6")
- Folded Overall Depth: 38cm (15")
- Net Weight: 9.4kg
- Weight Capacity: 225kg
- Warranty: 1 year
Supa Mack Shipping Dimension:
- Folded Dimensions (with Handles Attached): 83 x 74 x 38 cm (32.7" x 29" x 15")
- Box Dimensions: 84 x 72 x 31 cm (33" x 28.3" x 12.2")
- NW/GW: 12.5kg / 14.5kg
Suitability Check for DAYS Supa Mack Walker
Before purchasing this product please double check that:
- Your weight is less than 180 kg
- Your waist circumference is less than 122 cm
- Your height is between 147 cm and 176 cm
- You can lift 9.4 kg
- It will fit in your boots 83cm x 74cm x 38cm
Supa Mack FAQ:
Q1: Does this product comes pre-assembled?
Answer: Yes, this walker comes pre-assembled, but you may need to attach the backrest and adjust the handles.
Q2: How much does shipping cost?
Answer: Shipping is calculated at checkout based on your location, but if you live in a Metro or Inner Regional Area it is FREE.
Before you make a purchase please make sure of the following:
- Be aware that this Bariatric Walker is Heavy and Bulky.
- This Bariatric Walker is Non-Refundable.
Important Note:
Please check that your doorways are less than 73.5cm.
At Mobility Shop Direct, we work very hard to ensure we offer the absolute Best Prices Online. If you find another online store that offers a lower price than us, please let us know and we will match or beat their prices.
We want you to feel confident shopping with us, and our Lowest Price Guarantee means that if you find a lower price than us while browsing online before your purchase or within 30 days of purchase, we'll refund you the difference.
Simply email support@mobilityshopdirect.com.au the link to the product on our competitiors website within 30 days from the date of your order and we will process the refund accordingly.
Our Lowest Price Guarantee has some limitations:
- The Price Match Guarantee takes everything into account including item price plus shipping.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
- The item must be in stock on the competitor's website
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- Price matching must not result in loss of money to the business.
If you want to check if we can price match a product before you place your order, please contact us.
At Mobility Shop Direct, we strive to deliver your products to you as soon as we can at the cheapest price possible, and we work with a number of reputable suppliers and shipping companies Australia Wide to achieve this.
If you live in a Metro or Inner Regional Suburb in NSW, VIC, ACT, SA or QLD shipping will be FREE, but if you live outside these suburbs shipping costs will be calculated at checkout.
Please note that these rates are based on ATL, and you can organise ‘Signature on Delivery’ by placing a note at the ‘Add to Cart’ Page.
Order Confirmation:
- After placing your order you will receive an order confirmation. This means that we have authorised your credit card or paypal for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we will reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item(s) are available for immediate shipment, and our fraud department has given us the green lights, we will process the charges and submit the order for shipment.
- If your item is unavailable or your order has been flagged as fraudulent, we will attempt to contact you by phone or email, or cancel it if we are unable to contact you.
- If shipping is too expensive compared to estimated shipping at checkout we reserve the right to give you the option to pay extra or cancel your order.
Order Processing:
- Please allow us 1-3 business days to prepare your order.
- We utilise a number of reputable couriers to deliver your package such as StarTrack, TNT, and DHL and the courier used will depend on your parcel size, availability and cost at the time of booking.
- Once your order has shipped, you will receive another email with tracking information.
Order Shipment:
- Shipping will vary depending on the location your product is shipped from and the delivery address.
- Most of warehouses are based on NSW, and the estimated delivery times are as follows:
- Metro NSW and VIC: 1-4 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 5-8 Business Days
- Rural NSW, VIC, QLD, and SA: 5-8 Business Days
- NT and Rural WA: 7-12 Business Days
- Please note that Business Days Excludes Weekends and Public Holidays
- If you’ve ordered multiple items they may arrive in separate shipments and at different times.
- If you don’t receive your product within the estimated delivery window please email us at support@mobilityshopdirect.com.au
N.B. We cannot guarantee a delivery date, but can only provide an estimated timeframe based on where you are located. If you need something urgently we recommend you shop at a local mobility aids retailer even if they are more expensive.
Christmas Holiday Period
Please note that our warehouses will be closed after 20 December 2024, and items ordered after this date might not be shipped out until they re-open on the 6th of January 2025.
Order Inspection:
- Please inspect your product(s) as soon as possible upon delivery and let us know if there are any issues as there may be a limited window where we can resolve with suppliers and shipping companies.
- If any products have been damaged upon arrival or are faulty, please send through photos to support@mobilityshopdirect.com.au within 3 days so we can resolve this for you.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityshopdirect.com.au
Mobility Shop Direct is committed to providing the Best Returns Policy in the Mobility Aids Industry. Our goal is to make your shopping experience as easy going as possible, and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
MOBILITY SHOP DIRECT 30-DAY EASY HASSLE FREE RETURN POLICY
Unlike our competitors we will not charge you 20% Restocking Fees and expect you also to cover for shipping both ways. We do however, expect products to be returned in condition resealable as 'Brand New' with original box and packaging and expect you to cover the cost of return shipping.
Please note that the Following Cannot Be Returned:
- Products that are at risk of contamination such as cushions, mattresses, bathroom and toilet items.
- Products that are large, bulky and/or heavy such as electric lift chairs, electric beds and mobility scooters.
- Products that are more specialised such as Rehab Walkers, and Tilt in Space Wheelchairs.
All return request must be submitted in writing within 30 days of purchase, and it should be noted that the cost of initial shipping is non-refundable.
Questions? Email Us: support@mobilityshopdirect.com.au
CANCELLATIONS
You can cancel your order free of charge if the order has not been physically shipped.
Refunds will only be issued to the original credit card that you use when placing your order.
Email: support@mobilityshopdirect.com.au
DAMAGED MERCHANDISE
We do our best to work with the most reputable and reliable suppliers, but in the event your parcel arrives to you damaged, please take photos and contact us as soon as possible, ideally within 7 days so we can lodge a claim, and arrange for replacement product to be sent to you.
Email: support@mobilityshopdirect.com.au
DEFECTIVE MERCHANDISE
Most of our products come with at least 12 month manufacturer's warranty. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
Email: support@mobilityshopdirect.com.au
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.
RETURN REQUEST FORM
Please note that as we have multiple suppliers in different locations, the return shipping address and procedure will be different depending on which product you purchased.
To initiate a return for a product purchased from us please complete the following form, and then *** wait for our customer service team to get back to you with return instructions ***
We Are Mobility Aids Experts.
We are Mobility Aids Specialists. We are passionate about the products we sell, whether it be Rollators, Wheelchairs, Kitchen Aids, Bedroom Aids or Bathroom Aids. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Mobility Aids market.
Our customers include Australian Seniors, Disabled Patients, Health Care Professionals, Hospitals, and Nursing Homes who are seeking Mobility Solutions to Improve Mobility, Quality of Life and Overall Health and Wellbeing.
WHAT SETS US APART FROM OUR COMPETITION?
- We Focus on Empowering You to Maintain Your Mobility, Independence and Freedom, by providing you with the Best Buying Guides, Blog Posts about Topics of Interest, Product Finding Tool and Expert Advice on Mobility Aids.
- We Offer World Class Customer Service and have thousands of happy customers. When comparing retailers we highly recommend you checkout their reviews on Google, and also see how promptly they answer their phone calls, chats and emails.
- We have the Best Returns Policy in the Mobility Aids Industry. Unlike our competition who may charge you 20% Restocking Fees and Shipping both ways, we only expect you to return your product in the same condition you received it and pay for return shipping.
- We Work very hard to Ensure we Offer the Absolute Best Prices Online. If you find another online retailer that Offers a Lower Price than Us, then Email us at support@mobilityshopdirect.com.au and we beat their offer.
- We Offer FREE Shipping to All Eastern Metro and Inner Regional Suburbs of Australia and Lighting Fast Deliveries. Unlike our competition who may take two weeks to deliver to you, over 95% of our orders have been delivered within 3 business days of shipment.
- We understand how important Online Security means to you and Guarantee that all your information is Secure with our SSL Encryption.
- We are a Small Family Owned Business in Australia by shopping with us you are Supporting the Local Australian Suppliers and getting a more Personalised and Caring Service.
OUR MISSION: "TO EMPOWER AUSTRALIANS TO MAINTAIN THEIR MOBILITY, INDEPENDENCE AND FREEDOM"
At Mobility Shop Direct, our mission is to empower every Australian Citizens to Maintain their Independence. Mobility Aids play a Crucial Role in Empowering Australian Citizens whether Senior, Disabled or Overweight, to continue participating in activities they love doing, whether it be taking grand childen for a Walk in the park, smelling roses at the Botanic Gardens, or enjoying coffee with life long friends. With the increasing popularity of the Rollators, Wheelchairs, and Mobility Scooters, everybody's specific needs can be met.
We Provide the Following Value-Added Benefits with Every Order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Best Returns Policy
- Free Shipping to Metro Australia
- Low Price Guarantee
- Courteous Sales Experts
We have Thousands of Satisfied Customers Across Australia:
WORRIED ABOUT PRICE?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer Fast Shipping Australia Wide, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Aids is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@mobilityshopdirect.com.au
MEET THE FOUNDER
Australian owned and operated by David Thiu, Mobility Shop Direct was founded in 2019 to help all Australians find the right Mobility Aids to maintain their Mobility and Independence.
Whilst working as a Locum Pharmacist throughout Australia, David noticed that many of his patients were frustrated by how hard it was to find mobility aids and by the lack of information available. Most Pharmacies either did not stock any Mobility Aids, or those that did only had a limited range available, with many staff members insufficiently trained. Even when shopping online, most of the sites that did sell mobility aids were difficult to navigate, did not provide enough educational material to assist with the buying process, and did not have a wide enough selection.
To fill this gap in the market, David spent hundreds of hours researching, writing buying guides, and building this brand new site that you're on now. Thanks to David you can now shop, browse and learn about Mobility Aids all in one place in the comfort of your own home, and even have everything delivered to your doorsteps!
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
How We Give Back To The Community:
We love to give back to our community. Our love for Mobility Aids extends far beyond our local community. We've partnered with Variety to help Children live a better life with the help of Mobility Aids. It's amazing what a difference a Mobility Aid can make to a person's life. Watch this video to learn more about what Variety does for children and families in Australia.
Please consider donating to our fundraising campaign for the Variety. All proceeds go to help children in need to help them gain Mobility, Self Esteem, and Independence.
CONTACT US
You can call our customer support team on 1300 132 952 Mon-Fri 9am-7pm AEST.
You can chat live with our customer support team just look for the button in the lower-right corner that says "Chat with our support."
You can email our customer support team: support@mobilityshopdirect.com.au
You can write to us: 15 Kendall St, C/O D71841, Clyde NSW 2142
We hope you enjoy our Mobility aids as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Aids, why you should get one, what they are, how they work, and when the best time to get one is, check out our Rollator Buyer's Guide, our Wheelchair Buyer's Guide, and our Electric Wheelchair Buyer's Guide and feel free to read our Blog Posts as well.
We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952. We are also available via live chat, email support@mobilityshopdirect.com.au or by filling out the form here.
FREQUENTLY ASKED QUESTIONS
How much is shipping? Answer: Shipping is calculated at checkout, but is FREE for Metro and Inner Regional Suburbs of NSW, VIC, ACT, QLD and SA.
How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located relative to warehouse your item shipped from, but as general guide it takes if you are in NSW once shipped it will take:
- Metro NSW and VIC: 1-4 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 5-8 Business Days
- Rural NSW, VIC, QLD, and SA: 5-8 Business Days
- NT and Rural WA: 7-12 Business Days
Please allow us 1-3 business days for your order to be shipped, and note that business days excludes weekends and Public Holidays. Once your order has shipped, you will receive another email with tracking information.
Are You Open During the Christmas Period? Answer: Most of our warehouses will be closed after 21 December 2023, and items ordered after this date might not be shipped until they re-open on 8th January 2024.
Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.
Can I place my order over the phone? Answer: Yes! We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952.
Do you deliver to PO Box Addresses? Answer: No sorry, in most instances the Post Office will not accept the package and redirect back to sender. There is one way around this however, which is for you to setup a FREE Parcel Collect Address.
Do you have a showroom or shop? Answer: At this stage we do not have a showroom or shop, and our entire catalogue is online and we strive to provide you with the best prices, service and shopping experience. If you would like to see the product in person you can try Googling the [Product Name] + [Your Suburb] to find your nearest retailer.
Are NDIS Registered? Answer: No, we are not registered with the NDIS, but can provide you with invoices to claim if you are on a Self Managed Plan via our NDIS Order Form.
Do You Sell Replacement Parts? Answer: Yes, we are able to source some replacement parts. Feel free to email us with details of what you are looking for and your shipping address so we can provide you with a quote.
Can I pick up my product? Answer: Due to health concerns and limited staff our warehouses do not offer pickup services, but we do offer fast shipping direct to your doorsteps.
Do you offer your products for hire or rent? Can I borrow one of your products instead of purchasing it? Answer: We do not offer our products for hire or for rent. All of our products are for sale only.
Do you have a storefront? Answer: We do not have a physical storefront, but we are able to provide the product that best suits your needs by gathering information from you to recommend you one and we can send it directly to your doorsteps.
If you have a question that isn't covered here, feel free to call us on 1300 132 952, email us at support@mobilityshopdirect.com.au, or by leaving a message on our contact us form.
Durable, Sturdy and Practical Supa Mack Bariatric Walker by DAYS Healthcare.
Are you tired of struggling with unreliable and flimsy rollators? It's time to upgrade to the DAYS Supa Mack Bariatric Walker! This heavy-duty rollator is built to last and can withstand an impressive 225kg of weight capacity, making it one of the strongest and most durable rollators on the market.
Comfort and Durability
If comfort is important to you, you'll love the extra-wide 61CM padded seat. Whether you're running errands or enjoying a leisurely walk in the park, you can sit down and rest with confidence.
Freedom and Independence
With this walker, you can regain your mobility, freedom, and independence. Get yours today and experience the confidence and convenience of a heavy-duty rollator built to last!
Conforms to ARTG: 174476 and ISO 11199-2:2005
Supa Mack Features:
- Durable Reinforced Aluminum Frame.
- Extra Wide 61CM Comfortable Padded Seat.
- Height Adjustable Handles to suit your needs.
- Easily Foldable.
- Lockable Handbrakes For Extra Safety.
- Large 8" Castors makes Breeze Navigation in Outdoors.
Supa Mack Specifications:
- Handle Height: 75-90cm (29.5"-35.4")
- Seat Height: 55cm (21.7")
- Seat Width: 61cm (24")
- Overall Width: 71cm (28")
- Overall Depth: 65cm (25.6")
- Folded Overall Depth: 38cm (15")
- Net Weight: 9.4kg
- Weight Capacity: 225kg
- Warranty: 1 year
Supa Mack Shipping Dimension:
- Folded Dimensions (with Handles Attached): 83 x 74 x 38 cm (32.7" x 29" x 15")
- Box Dimensions: 84 x 72 x 31 cm (33" x 28.3" x 12.2")
- NW/GW: 12.5kg / 14.5kg
Suitability Check for DAYS Supa Mack Walker
Before purchasing this product please double check that:
- Your weight is less than 180 kg
- Your waist circumference is less than 122 cm
- Your height is between 147 cm and 176 cm
- You can lift 9.4 kg
- It will fit in your boots 83cm x 74cm x 38cm
Supa Mack FAQ:
Q1: Does this product comes pre-assembled?
Answer: Yes, this walker comes pre-assembled, but you may need to attach the backrest and adjust the handles.
Q2: How much does shipping cost?
Answer: Shipping is calculated at checkout based on your location, but if you live in a Metro or Inner Regional Area it is FREE.
Before you make a purchase please make sure of the following:
- Be aware that this Bariatric Walker is Heavy and Bulky.
- This Bariatric Walker is Non-Refundable.
Important Note:
Please check that your doorways are less than 73.5cm.
At Mobility Shop Direct, we work very hard to ensure we offer the absolute Best Prices Online. If you find another online store that offers a lower price than us, please let us know and we will match or beat their prices.
We want you to feel confident shopping with us, and our Lowest Price Guarantee means that if you find a lower price than us while browsing online before your purchase or within 30 days of purchase, we'll refund you the difference.
Simply email support@mobilityshopdirect.com.au the link to the product on our competitiors website within 30 days from the date of your order and we will process the refund accordingly.
Our Lowest Price Guarantee has some limitations:
- The Price Match Guarantee takes everything into account including item price plus shipping.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
- The item must be in stock on the competitor's website
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- Price matching must not result in loss of money to the business.
If you want to check if we can price match a product before you place your order, please contact us.
At Mobility Shop Direct, we strive to deliver your products to you as soon as we can at the cheapest price possible, and we work with a number of reputable suppliers and shipping companies Australia Wide to achieve this.
If you live in a Metro or Inner Regional Suburb in NSW, VIC, ACT, SA or QLD shipping will be FREE, but if you live outside these suburbs shipping costs will be calculated at checkout.
Please note that these rates are based on ATL, and you can organise ‘Signature on Delivery’ by placing a note at the ‘Add to Cart’ Page.
Order Confirmation:
- After placing your order you will receive an order confirmation. This means that we have authorised your credit card or paypal for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we will reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item(s) are available for immediate shipment, and our fraud department has given us the green lights, we will process the charges and submit the order for shipment.
- If your item is unavailable or your order has been flagged as fraudulent, we will attempt to contact you by phone or email, or cancel it if we are unable to contact you.
- If shipping is too expensive compared to estimated shipping at checkout we reserve the right to give you the option to pay extra or cancel your order.
Order Processing:
- Please allow us 1-3 business days to prepare your order.
- We utilise a number of reputable couriers to deliver your package such as StarTrack, TNT, and DHL and the courier used will depend on your parcel size, availability and cost at the time of booking.
- Once your order has shipped, you will receive another email with tracking information.
Order Shipment:
- Shipping will vary depending on the location your product is shipped from and the delivery address.
- Most of warehouses are based on NSW, and the estimated delivery times are as follows:
- Metro NSW and VIC: 1-4 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 5-8 Business Days
- Rural NSW, VIC, QLD, and SA: 5-8 Business Days
- NT and Rural WA: 7-12 Business Days
- Please note that Business Days Excludes Weekends and Public Holidays
- If you’ve ordered multiple items they may arrive in separate shipments and at different times.
- If you don’t receive your product within the estimated delivery window please email us at support@mobilityshopdirect.com.au
N.B. We cannot guarantee a delivery date, but can only provide an estimated timeframe based on where you are located. If you need something urgently we recommend you shop at a local mobility aids retailer even if they are more expensive.
Christmas Holiday Period
Please note that our warehouses will be closed after 20 December 2024, and items ordered after this date might not be shipped out until they re-open on the 6th of January 2025.
Order Inspection:
- Please inspect your product(s) as soon as possible upon delivery and let us know if there are any issues as there may be a limited window where we can resolve with suppliers and shipping companies.
- If any products have been damaged upon arrival or are faulty, please send through photos to support@mobilityshopdirect.com.au within 3 days so we can resolve this for you.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityshopdirect.com.au
Mobility Shop Direct is committed to providing the Best Returns Policy in the Mobility Aids Industry. Our goal is to make your shopping experience as easy going as possible, and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
MOBILITY SHOP DIRECT 30-DAY EASY HASSLE FREE RETURN POLICY
Unlike our competitors we will not charge you 20% Restocking Fees and expect you also to cover for shipping both ways. We do however, expect products to be returned in condition resealable as 'Brand New' with original box and packaging and expect you to cover the cost of return shipping.
Please note that the Following Cannot Be Returned:
- Products that are at risk of contamination such as cushions, mattresses, bathroom and toilet items.
- Products that are large, bulky and/or heavy such as electric lift chairs, electric beds and mobility scooters.
- Products that are more specialised such as Rehab Walkers, and Tilt in Space Wheelchairs.
All return request must be submitted in writing within 30 days of purchase, and it should be noted that the cost of initial shipping is non-refundable.
Questions? Email Us: support@mobilityshopdirect.com.au
CANCELLATIONS
You can cancel your order free of charge if the order has not been physically shipped.
Refunds will only be issued to the original credit card that you use when placing your order.
Email: support@mobilityshopdirect.com.au
DAMAGED MERCHANDISE
We do our best to work with the most reputable and reliable suppliers, but in the event your parcel arrives to you damaged, please take photos and contact us as soon as possible, ideally within 7 days so we can lodge a claim, and arrange for replacement product to be sent to you.
Email: support@mobilityshopdirect.com.au
DEFECTIVE MERCHANDISE
Most of our products come with at least 12 month manufacturer's warranty. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
Email: support@mobilityshopdirect.com.au
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.
RETURN REQUEST FORM
Please note that as we have multiple suppliers in different locations, the return shipping address and procedure will be different depending on which product you purchased.
To initiate a return for a product purchased from us please complete the following form, and then *** wait for our customer service team to get back to you with return instructions ***
We Are Mobility Aids Experts.
We are Mobility Aids Specialists. We are passionate about the products we sell, whether it be Rollators, Wheelchairs, Kitchen Aids, Bedroom Aids or Bathroom Aids. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Mobility Aids market.
Our customers include Australian Seniors, Disabled Patients, Health Care Professionals, Hospitals, and Nursing Homes who are seeking Mobility Solutions to Improve Mobility, Quality of Life and Overall Health and Wellbeing.
WHAT SETS US APART FROM OUR COMPETITION?
- We Focus on Empowering You to Maintain Your Mobility, Independence and Freedom, by providing you with the Best Buying Guides, Blog Posts about Topics of Interest, Product Finding Tool and Expert Advice on Mobility Aids.
- We Offer World Class Customer Service and have thousands of happy customers. When comparing retailers we highly recommend you checkout their reviews on Google, and also see how promptly they answer their phone calls, chats and emails.
- We have the Best Returns Policy in the Mobility Aids Industry. Unlike our competition who may charge you 20% Restocking Fees and Shipping both ways, we only expect you to return your product in the same condition you received it and pay for return shipping.
- We Work very hard to Ensure we Offer the Absolute Best Prices Online. If you find another online retailer that Offers a Lower Price than Us, then Email us at support@mobilityshopdirect.com.au and we beat their offer.
- We Offer FREE Shipping to All Eastern Metro and Inner Regional Suburbs of Australia and Lighting Fast Deliveries. Unlike our competition who may take two weeks to deliver to you, over 95% of our orders have been delivered within 3 business days of shipment.
- We understand how important Online Security means to you and Guarantee that all your information is Secure with our SSL Encryption.
- We are a Small Family Owned Business in Australia by shopping with us you are Supporting the Local Australian Suppliers and getting a more Personalised and Caring Service.
OUR MISSION: "TO EMPOWER AUSTRALIANS TO MAINTAIN THEIR MOBILITY, INDEPENDENCE AND FREEDOM"
At Mobility Shop Direct, our mission is to empower every Australian Citizens to Maintain their Independence. Mobility Aids play a Crucial Role in Empowering Australian Citizens whether Senior, Disabled or Overweight, to continue participating in activities they love doing, whether it be taking grand childen for a Walk in the park, smelling roses at the Botanic Gardens, or enjoying coffee with life long friends. With the increasing popularity of the Rollators, Wheelchairs, and Mobility Scooters, everybody's specific needs can be met.
We Provide the Following Value-Added Benefits with Every Order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Best Returns Policy
- Free Shipping to Metro Australia
- Low Price Guarantee
- Courteous Sales Experts
We have Thousands of Satisfied Customers Across Australia:
WORRIED ABOUT PRICE?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer Fast Shipping Australia Wide, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Aids is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@mobilityshopdirect.com.au
MEET THE FOUNDER
Australian owned and operated by David Thiu, Mobility Shop Direct was founded in 2019 to help all Australians find the right Mobility Aids to maintain their Mobility and Independence.
Whilst working as a Locum Pharmacist throughout Australia, David noticed that many of his patients were frustrated by how hard it was to find mobility aids and by the lack of information available. Most Pharmacies either did not stock any Mobility Aids, or those that did only had a limited range available, with many staff members insufficiently trained. Even when shopping online, most of the sites that did sell mobility aids were difficult to navigate, did not provide enough educational material to assist with the buying process, and did not have a wide enough selection.
To fill this gap in the market, David spent hundreds of hours researching, writing buying guides, and building this brand new site that you're on now. Thanks to David you can now shop, browse and learn about Mobility Aids all in one place in the comfort of your own home, and even have everything delivered to your doorsteps!
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
How We Give Back To The Community:
We love to give back to our community. Our love for Mobility Aids extends far beyond our local community. We've partnered with Variety to help Children live a better life with the help of Mobility Aids. It's amazing what a difference a Mobility Aid can make to a person's life. Watch this video to learn more about what Variety does for children and families in Australia.
Please consider donating to our fundraising campaign for the Variety. All proceeds go to help children in need to help them gain Mobility, Self Esteem, and Independence.
CONTACT US
You can call our customer support team on 1300 132 952 Mon-Fri 9am-7pm AEST.
You can chat live with our customer support team just look for the button in the lower-right corner that says "Chat with our support."
You can email our customer support team: support@mobilityshopdirect.com.au
You can write to us: 15 Kendall St, C/O D71841, Clyde NSW 2142
We hope you enjoy our Mobility aids as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Aids, why you should get one, what they are, how they work, and when the best time to get one is, check out our Rollator Buyer's Guide, our Wheelchair Buyer's Guide, and our Electric Wheelchair Buyer's Guide and feel free to read our Blog Posts as well.
We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952. We are also available via live chat, email support@mobilityshopdirect.com.au or by filling out the form here.
FREQUENTLY ASKED QUESTIONS
How much is shipping? Answer: Shipping is calculated at checkout, but is FREE for Metro and Inner Regional Suburbs of NSW, VIC, ACT, QLD and SA.
How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located relative to warehouse your item shipped from, but as general guide it takes if you are in NSW once shipped it will take:
- Metro NSW and VIC: 1-4 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 5-8 Business Days
- Rural NSW, VIC, QLD, and SA: 5-8 Business Days
- NT and Rural WA: 7-12 Business Days
Please allow us 1-3 business days for your order to be shipped, and note that business days excludes weekends and Public Holidays. Once your order has shipped, you will receive another email with tracking information.
Are You Open During the Christmas Period? Answer: Most of our warehouses will be closed after 21 December 2023, and items ordered after this date might not be shipped until they re-open on 8th January 2024.
Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.
Can I place my order over the phone? Answer: Yes! We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952.
Do you deliver to PO Box Addresses? Answer: No sorry, in most instances the Post Office will not accept the package and redirect back to sender. There is one way around this however, which is for you to setup a FREE Parcel Collect Address.
Do you have a showroom or shop? Answer: At this stage we do not have a showroom or shop, and our entire catalogue is online and we strive to provide you with the best prices, service and shopping experience. If you would like to see the product in person you can try Googling the [Product Name] + [Your Suburb] to find your nearest retailer.
Are NDIS Registered? Answer: No, we are not registered with the NDIS, but can provide you with invoices to claim if you are on a Self Managed Plan via our NDIS Order Form.
Do You Sell Replacement Parts? Answer: Yes, we are able to source some replacement parts. Feel free to email us with details of what you are looking for and your shipping address so we can provide you with a quote.
Can I pick up my product? Answer: Due to health concerns and limited staff our warehouses do not offer pickup services, but we do offer fast shipping direct to your doorsteps.
Do you offer your products for hire or rent? Can I borrow one of your products instead of purchasing it? Answer: We do not offer our products for hire or for rent. All of our products are for sale only.
Do you have a storefront? Answer: We do not have a physical storefront, but we are able to provide the product that best suits your needs by gathering information from you to recommend you one and we can send it directly to your doorsteps.
If you have a question that isn't covered here, feel free to call us on 1300 132 952, email us at support@mobilityshopdirect.com.au, or by leaving a message on our contact us form.
DAYS Supa Mack Heavy Duty Outdoor Bariatric Walker 225kg Reviews
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Fantastic service , great unit and easy set up
Ordered over the weekend and had a response first thing Monday morning. I need it for surgery on the Wednesday. The walker arrived this afternoon (Tuesday). It was so easy for me to assemble. Would highly recommend this company and the product. Supa Mack walker
Mobility Shop Direct
Dear Samantha, Thank you so much for taking the time to share your positive experience with Mobility Shop Direct! We're thrilled to hear that you found our service fantastic and the Supa Mack Walker easy to set up. We understand the importance of a quick response and timely delivery, especially when it comes to essential items like the walker you ordered for your surgery. We're delighted that we could meet your expectations by responding promptly on Monday morning and delivering the walker to you on Tuesday, just in time for your surgery on Wednesday. It's fantastic to hear that the assembly process was easy for you. Our goal is to provide not only quality products but also a seamless and user-friendly experience for our customers. Your recommendation means a lot to us, and we appreciate your trust in our company and product. If you ever have any questions, concerns, or need assistance in the future, please don't hesitate to reach out. Wishing you a smooth and successful surgery and a speedy recovery! Thank you again for choosing Mobility Shop Direct. Best regards, David Thiu Founder of Mobility Shop Direct
really fast service
im a very happy customer,,, i ordered my walker late tuesday afternoon,, it was on my doorstep by 11am thursday,,,, very vast service and very easy to order online,,, overall good quality product, thanks.
Mobility Shop Direct
Dear Sheryl, Thank you for taking the time to leave us such a positive review. We're delighted to hear that you're happy with the fast and easy service provided by Mobility Shop Direct, and that your walker arrived promptly and in good condition. At Mobility Shop Direct, we strive to provide our customers with the highest quality products and service, and we're thrilled that we met your expectations. If you need any further assistance or have any questions about your product, please don't hesitate to contact us. Thanks again for choosing Mobility Shop Direct. We appreciate your business and hope to serve you again in the future. Best regards, The Mobility Shop Direct Team
Bariatric wlaker
Very sturdy and well made. My only disappointment is you can’t adjust the height of the walker only the handles, so I find it difficult to sit on the seat. When I do manage to sit on the seat my toes barley touch the ground, which makes me unable to securely steady myself. Regards Bernadette.
Mobility Shop Direct
Hi Bernadette, Thanks so much for your review. The Days Supa Mack is definitely one of the strongest and sturdiest walkers available, but in order to support 225kg of weight the frame needs to be secured with the seat. Best Regards, the Team at Mobility Shop Direct
Good Quality Product
Overall this is a great quality product that is easy to assemble and easy to collapse for transport. My only complaint is that as a tall person this Walker is slightly too short. One more notch in the handle bars and it would be 5 stars
Mobility Shop Direct
Hi Tamara, Thank you for your valuable feedback. Glad you found this walker easy to assemble and transport, and sorry to hear about the walker being too short. We do have other walkers available that have higher handle heights available and here is a spreadsheet for reference: https://docs.google.com/spreadsheets/d/1RdgeRUdze1MxaVOfiTn8TdHwEvseh1icgjDoqdno3dM/edit#gid=363848979 Please don't hesitate to contact us if you need assistance or there is anything we can do for you. Best Regards, Mobility Shop Direct
Awesome Walker
The DAYS walker is a rebranded NOVA walker from Taiwan, which is considered to be one of the best walkers y ou can buy. Mobility Shop Direct had by far and away the best price, and furthermore the walker was delivered for free via overnight courier - i.e. got it in Melbourne the next day!!!!! It comes pre-assembled - all you need to do is unfold, hook on the basket, clip in the back restraint (not of which are designed for easy removal when transporting) and slot in the hand holds and adjust to the correct height. A lot of walkers need to be built, this one doesn’t. The wheels are rubbery, w high is great for home and awesome for outdoors. The seat is comfortable enough (although you don’t want to be there all day) and the walker is surprisingly manoeuvrable. The brakes are easy to use and adjustable and the locking mechanism is easy to use. Allin all a great walker and having only had it a week, has great improved my mobility and distance I can get around unaided. Furthermore if you need a rest, you can just stop sit down and enjoy the scenery! David was awesome. Very helpful and responsive. I cannot recommend Mobility Shop Direct more high and this walker is AWESOME!