Frequently Asked Questions

We are available 9am-5pm Monday-Satuday AEST. You can reach us at 1300 132 952. We are also available via live chat, email support@mobilityshopdirect.com.au or by filling out the form here.


How much is shipping? Answer: Shipping is calculated at checkout, but is FREE for Metro and Inner Regional Suburbs of NSW, VIC, ACT, QLD and SA.

How fast do you ship out? Answer: Over 95% of our orders are shipped within one business day, but some products such as Lift Chairs can take up to three days. 

How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located:

  • Metro NSW and VIC: 1-3 Business Days
  • Metro QLD, ACT, SA: 2-4 Business Days
  • Metro WA: 4-6 Business Days
  • Rural NSW, VIC, QLD, and SA: 4-6 Business Days
  • NT and Rural WA: 5-12 Business Days

Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price. 

If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.

Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday AEST. You can reach us at 1300 132 952.

Do you offer financing? Answer: Yes! We have partnered up with Afterpay to allow you to split payments over 8 weeks. Simply check the product page for more details.

Do you deliver to PO Box Addresses? Answer: Normally couriers don't deliver to PO Box addresses, but there are two ways around this. The first option is you can setup a FREE Parcel Collect Address. The second option is if you have a good relationship with your local post office, we can use their physical address and add your PO BOX as a 'Note for the Receiver' - Some Post Office will not accept this, so make sure you contact to confirm they are happy to accept it, or there will be additional shipping charges to organize re-delivery.

Do you have a showroom or shop? Answer: At this stage we do not have a showroom or shop, and our entire catalogue is online and we strive to provide you with the best prices, service and shopping experience. If you would like to see the product in person you can try Googling the [Product Name] + [Your Suburb] to find your nearest retailer.

Are NDIS Registered? Answer: No, we are not registered with the NDIS, but can provide you with invoices to claim if you are on a Self Managed Plan via our NDIS Order Form.

Do You Sell Spare Parts? Answer: No, as shipping and handling fees can cost over $20-30, and we are not able to offer you competitive enough prices we do not sell spare parts. We recommend sourcing these from EBAY or AMAZON.

Can I pick up my product? Answer: Due to health concerns and limited staff our warehouses do not offer pickup services, but we do offer fast shipping direct to your doorsteps.

If you have a question that isn't covered here, feel free to call us on 1300 132 952, email us at support@mobilityshopdirect.com.au, or by leaving a message on our contact us form.

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