Welcome

Frequently Asked Questions

We are available 9am-5pm Monday-Satuday AEST. You can reach us at 1300 132 952. We are also available via live chat, email support@mobilityshopdirect.com.au or by filling out the form here.

FREQUENTLY ASKED QUESTIONS

How fast do you ship out? Answer: Over 95% of our orders are shipped within one business day, but some products such as Lift Chairs can take up to three days. 

How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located:

  • Metro NSW and VIC: 1-3 Business Days
  • Metro QLD, ACT, SA: 2-4 Business Days
  • Metro WA: 4-6 Business Days
  • Rural NSW, VIC, QLD, and SA: 4-6 Business Days
  • NT and Rural WA: 5-12 Business Days

Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price. 

If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.

Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday AEST. You can reach us at 1300 132 952.

Do you offer financing? Answer: Yes! We have partnered up with Afterpay to allow you to split payments over 8 weeks. Simply check the product page for more details.

How much is shipping? Answer: Shipping is calculated at checkout, but is FREE for Metro and Inner Regional Suburbs.

Do you deliver to PO Box Addresses? Answer: No sorry, our couriers can only deliver to residential or business addresses. However, AusPost does offer you the option of setting up a Parcel Collect Address.

Do you have a showroom or shop? Answer: At this stage we do not have a showroom or shop, and our entire catalogue is online and we strive to provide you with the best prices, service and shopping experience. If you would like to see the product in person you can try Googling the [Product Name] + [Your Suburb] to find your nearest retailer.

Are NDIS Registered? Answer: No, we are not registered with the NDIS, but can provide you with invoices to claim if you are on a Self Managed Plan via our NDIS Order Form.

Do You Sell Spare Parts? Answer: We are able to source spare parts for some PQUIP and DAYS Healthcare products, but unfortunately not for Drive Walkers or Wheelchairs.

Can I pick up my product? Answer: Due to health concerns and limited staff our warehouses do not offer pickup services, but we do offer fast shipping direct to your doorsteps.

If you have a question that isn't covered here, feel free to call us on 1300 132 952, email us at support@mobilityshopdirect.com.au, or by leaving a message on our contact us form.


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