Welcome

Frequently Asked Questions

We are available 9am-5pm Monday-Satuday AEST. You can reach us at 1300 132 952. We are also available via live chat, email support@mobilityshopdirect.com.au or by filling out the form here.

FREQUENTLY ASKED QUESTIONS

How fast do you ship out? Answer: Over 95% of our orders are shipped within one business day, but some products such as Lift Chairs can take up to three days. 

How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located:

  • Metro NSW and VIC: 1-3 Business Days
  • Metro QLD, ACT, SA: 2-4 Business Days
  • Metro WA: 4-6 Business Days
  • Rural NSW, VIC, QLD, and SA: 4-6 Business Days
  • NT and Rural WA: 5-12 Business Days

Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price. 

If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.

Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday AEST. You can reach us at 1300 132 952.

Do you offer free shipping? Answer: Yes, we offer FREE Shipping to Metro and Inner Regional Areas. If you live outside these areas, you may need to pay extra for shipping, which will be calculated at checkout.

Do you deliver to PO Box Addresses? Answer: To ensure your product gets to you, and doesn't get crammed in a small box, we ship directly to your residential or business address.

Do you ship internationally? Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside Australia please call us or write us to get a shipping price quote.

Do you have a showroom? Answer: At this stage we do not have a showroom, and our entire catalogue is online. However, some of our suppliers from NSW do have Showrooms available, and we will be happy to forward you the details.

Can I pick up my product? Answer: It depends on where you are located, and which product you have ordered as we ship from multiple warehouses Australia Wide and each supplier has different policies when dealing with the public.

How do I place a NDIS Order? Answer: To get funding from NDIS you will need to request an invoice from us by filling out the following form: NDIS Order Form

Are you associated with DVA? Answer: At this stage we are not currently registered as a DVA Contractor, but we will look into this in the future.

Do You Sell Spare Parts? Answer: Our focus is on providing you the best value possible, and it can be difficult to provide a good deal on some items after shipping and handling fees. If there is a particular item you need, feel free to contact us and we'll see what we can do for you.

If you have a question that isn't covered here, feel free to call us on 1300 132 952, email us at support@mobilityshopdirect.com.au, or by leaving a message on our contact us form.


Added to cart!