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Frequently Asked Questions

We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952. We are also available via live chat, email support@mobilityshopdirect.com.au or by filling out the form here.


How much is shipping? Answer: To find out the cost of shipping please add the product to cart and proceed to checkout for a quote. As a general guide shipping is FREE to Metro and Inner Regional Suburbs of NSW, VIC, ACT, QLD and SA.

How long will my order take to arrive? Answer: It depends on which product you order and whether your product is shipped from warehouses in Sydney, Brisbane or Melbourne. As a general guide if you are having a product shipped from NSW warehouse here are the estimated delivery time once shipped:

  • Metro NSW and VIC: 1-4 Business Days
  • Metro QLD, ACT, SA: 2-4 Business Days
  • Metro WA: 5-8 Business Days
  • Rural NSW, VIC, QLD, and SA: 5-8 Business Days
  • NT and Rural WA: 7-12 Business Days

Please allow us 1-3 business days for your order to be shipped, and note that business days excludes weekends and Public Holidays. Once your order has shipped, you will receive another email with tracking information.

Are You Open During the Christmas Period? Answer: Most of our warehouses will be closed after 21 December 2023, and items ordered after this date might not be shipped until they re-open on 8th January 2024. 

Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price. 

If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.

Can I place my order over the phone? Answer: Yes! We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952.

Do you deliver to PO Box Addresses? Answer: No sorry, in most instances the Post Office will not accept the package and redirect back to sender. There is one way around this however, which is for you to setup a FREE Parcel Collect Address

Do you have a showroom or shop? Answer: At this stage we do not have a showroom or shop, and our entire catalogue is online and we strive to provide you with the best prices, service and shopping experience. If you would like to see the product in person you can try Googling the [Product Name] + [Your Suburb] to find your nearest retailer.

Are NDIS Registered? Answer: No, we are not registered with the NDIS, but can provide you with invoices to claim if you are on a Self Managed Plan via our NDIS Order Form.

Do You Sell Replacement Parts? Answer: Yes, we are able to source some replacement parts. Feel free to email us with details of what you are looking for and your shipping address so we can provide you with a quote.

Can I pick up my product? Answer: Due to health concerns and limited staff our warehouses do not offer pickup services, but we do offer fast shipping direct to your doorsteps.

Do you offer your products for hire or rent? Can I borrow one of your products instead of purchasing it? Answer: We do not offer our products for hire or for rent. All of our products are for sale only.

Do you have a storefront? Answer: We do not have a physical storefront, but we are able to provide the product that best suits your needs by gathering information from you to recommend you one and we can send it directly to your doorsteps. 

If you have a question that isn't covered here, feel free to call us on 1300 132 952, email us at support@mobilityshopdirect.com.au, or by leaving a message on our contact us form.

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