Warranty Policy
At Mobility Shop Direct, all of our products are manufactured to the highest standards and come with a 12-month manufacturer warranty that guarantees your product will be free from any defects.
In the unfortunate event that you notice any parts damaged or defective, please take a photo/video and email support@mobilityshopdirect.com.au ASAP, so we can determine the best course of action to fix the problem.
We may take the following actions:
- Ship out replacement parts
- Provide compensation to you
- Request you bring the product for assessment or repair
Please note that a warranty replacement is typically a one-time replacement. This means that if the initial product is defective and replaced under warranty, the replacement product is usually not eligible for another warranty replacement.
Exclusions
- Wear and tear parts such as, but not limited to, castor wheels, brakes, handgrips, handles, forearm crutches' cuffs, armrests, seats/lids, and backrests.
- Goods affected by improper use or misuse, neglect, excessive handling, or commercial use.
- Tampering, modifications, and/or repairs made to any parts without the consent of the manufacturer.
- Improper operation, maintenance, storage, or exposure to extreme humidity, heat, and corrosive conditions.
- Contamination, battery fluid spillage, or leakage.
- Accidents (intentional or otherwise) and damage as a result of handling or transportation by the consumer or any circumstances beyond the control of Mobility Shop Direct and its suppliers.
Options for Warranty Repairs & Services
Based on your product and location, you have the following options:
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Manufacturer Repair Center:
We will provide you with the manufacturer’s specific repair center address based on the product you ordered. You will need to bring your product to this location for assessment and repair. -
Local Mobility Aids Repairer:
You may opt to bring your product to a mobility aids repairer of your choice. You can also bring your product to one of the recommended repair locations below for assessment. Please call 1800 765 833 in advance to discuss the issue and confirm your visit.- Sydney: Unit 2, 9-11 South St, Rydalmere, NSW 2116
- Canberra: Unit 5, 74-76 Townsville St, Fyshwick ACT 2609
- Melbourne: 30 Brand Drive, Thomastown VIC 3074
- Brisbane: Unit 1, 320 Curtin Ave West, Ingle Farm, QLD 4009
- Adelaide: 32 Richmond Rd, Keswick SA 5035
- Perth: Unit 2, 50 Pilbara St, Welshpool WA 6106
- Darwin: Unit 4, 9 McKinnon Rd, Berrimah NT 0828
In the event that these centers are too far away, you are welcome to utilize any other mobility aids repairer near you at your own discretion.
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Shipping to Manufacturer:
If visiting a repair center is not convenient, you can ship the product to the manufacturer’s warehouse at your own expense. We will supply the correct warehouse address based on your product for this option.