Best Returns Policy

Mobility Shop Direct is committed to providing the Best Returns Policy in the Mobility Aids Industry. Our goal is to make your shopping experience as easy going as possible, and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.


Unlike our competitors who might charge you for shipping both ways, as well as sneaky 20% restocking fees, we take the risk off your shoulders, and will refund you 100% of your money back if you are not 100% Satisfied with your purchase.

  • You must notify us of your intent to return within 30 days of delivery date.
  • Products must be packaged in original packaging and box in pristine condition, and be resealable as 'brand new'.
  • If the box has not been opened, we will consider sending it back to our supplier's warehouse.
  • If the box has been opened, it would need to be shipped to: 48 Fox St, Walgett NSW 2832 unless otherwise specified
  • You must pay for return shipping costs, but we can email you shipping labels, and organise for couriers to pickup at your home to make it easier for you.

    The Following Cannot Be Returned:

    • Products that are at risk of contamination such as cushions, mattresses, bathroom and toilet items.
    • Products that are large, bulky and/or heavy such as electric lift chairs, electric beds and mobility scooters.
    • Products that are more specialised such as Rehab Walkers, and Tilt in Space Wheelchairs.

    All return request must be submitted in writing and sent to support@mobilityshopdirect.com.au

    Questions? Email Us: support@mobilityshopdirect.com.au


    You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

    Refunds will only be issued to the original credit card that you use when placing your order.

    Email: support@mobilityshopdirect.com.au


    In the event of damage to your product in shipping, please contact support@mobilityshopdirect.com.au to arrange for replacement and pick-up of the damaged mobility aid. Please refer to our Shipping Policy for more details.

    Email: support@mobilityshopdirect.com.au


    Most of our products come with at least 12 month manufacturer's warranty. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

    Email: support@mobilityshopdirect.com.au

    Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.

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