Welcome
Browse

About Us

We Are Mobility Aids Experts.

We are Mobility Aids Specialists. We are passionate about the products we sell, whether it be Rollators, Wheelchairs, Kitchen Aids, Bedroom Aids or Bathroom Aids. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Mobility Aids market.

Our customers include Australian Seniors, Disabled Patients, Health Care Professionals, Hospitals, and Nursing Homes who are seeking Mobility Solutions to Improve Mobility, Quality of Life and Overall Health and Wellbeing.

WHAT SETS US APART FROM OUR COMPETITION?

Why Buy from Mobility Shop Direct?

  1. We Focus on Empowering You to Maintain Your Mobility, Independence and Freedom, by providing you with the Best Buying Guides, Blog Posts about Topics of Interest, Product Finding Tool and Expert Advice on Mobility Aids.
  2. We Offer World Class Customer Service and have thousands of happy customers. When comparing retailers we highly recommend you checkout their reviews on Google, and also see how promptly they answer their phone calls, chats and emails.
  3. We have the Best Returns Policy in the Mobility Aids Industry. Unlike our competition who may charge you 20% Restocking Fees and Shipping both ways, we only expect you to return your product in the same condition you received it and pay for return shipping.
  4. We Work very hard to Ensure we Offer the Absolute Best Prices Online. If you find another online retailer that Offers a Lower Price than Us, then Email us at support@mobilityshopdirect.com.au and we beat their offer.
  5. We Offer FREE Shipping to All Eastern Metro and Inner Regional Suburbs of Australia and Lighting Fast Deliveries. Unlike our competition who may take two weeks to deliver to you, over 95% of our orders have been delivered within 3 business days of shipment.
  6. We understand how important Online Security means to you and Guarantee that all your information is Secure with our SSL Encryption.
  7. We are a Small Family Owned Business in Australia by shopping with us you are Supporting the Local Australian Suppliers and getting a more Personalised and Caring Service.

OUR MISSION: "TO EMPOWER AUSTRALIANS TO MAINTAIN THEIR MOBILITY, INDEPENDENCE AND FREEDOM"

At Mobility Shop Direct, our mission is to empower every Australian Citizens to Maintain their Independence. Mobility Aids play a Crucial Role in Empowering Australian Citizens whether Senior, Disabled or Overweight, to continue participating in activities they love doing, whether it be taking grand childen for a Walk in the park, smelling roses at the Botanic Gardens, or enjoying coffee with life long friends. With the increasing popularity of the Rollators, Wheelchairs, and Mobility Scooters, everybody's specific needs can be met. 

We Provide the Following Value-Added Benefits with Every Order:

We have Thousands of Satisfied Customers Across Australia:

"David, this table is wonderful and I put it together myself which was miraculous. It's terrific, a perfect size for what I need" - Merinda E.
"The shower chair is cleverly built, and serves its function well. The service from the supplier and distributor was truly exceptional. There was a problem with the first chair and Mobilityshopdirect arranged for another to be delivered in record time. Highly recommended." - Tony F.
"The DAYS walker is a rebranded NOVA walker from Taiwan, which is considered to be one of the best walkers you can buy. Mobility Shop Direct had by far and away the best price, and furthermore the walker was delivered for free via overnight courier - i.e. got it in Melbourne the next day!!!!! David was awesome. Very helpful and responsive. I cannot recommend Mobility Shop Direct more high and this walker is AWESOME!" - Gunther F.
We'd love to be able to provide you with the same type of world class service, and shopping experience as Merinda, Tony, Gunther and hundreds of other valued customers.

WORRIED ABOUT PRICE?

  • We are an authorized dealer for our suppliers and we ship directly from their warehouse.
  • With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
  • We offer Fast Shipping Australia Wide, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

We understand buying a Mobility Aids is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at support@mobilityshopdirect.com.au

MEET THE FOUNDER

Australian owned and operated by David Thiu, Mobility Shop Direct was founded in 2019 to help all Australians find the right Mobility Aids to maintain their Mobility and Independence.

Whilst working as a Locum Pharmacist throughout Australia, David noticed that many of his patients were frustrated by how hard it was to find mobility aids and by the lack of information available. Most Pharmacies either did not stock any Mobility Aids, or those that did only had a limited range available, with many staff members insufficiently trained. Even when shopping online, most of the sites that did sell mobility aids were difficult to navigate, did not provide enough educational material to assist with the buying process, and did not have a wide enough selection.

To fill this gap in the market, David spent hundreds of hours researching, writing buying guides, and building this brand new site that you're on now. Thanks to David you can now shop, browse and learn about Mobility Aids all in one place in the comfort of your own home, and even have everything delivered to your doorsteps!

Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.

How We Give Back To The Community:

We love to give back to our community. Our love for Mobility Aids extends far beyond our local community. We've partnered with Variety to help Children live a better life with the help of Mobility Aids. It's amazing what a difference a Mobility Aid can make to a person's life. Watch this video to learn more about what Variety does for children and families in Australia.

Please consider donating to our fundraising campaign for the Variety. All proceeds go to help children in need to help them gain Mobility, Self Esteem, and Independence. 

CONTACT US

You can call our customer support team on 1300 132 952 Mon-Fri 9am-7pm AEST.

You can chat live with our customer support team  just look for the button in the lower-right corner that says "Chat with our support."

You can email our customer support team: support@mobilityshopdirect.com.au 

You can write to us: 15 Kendall St, C/O D71841, Clyde NSW 2142

We hope you enjoy our Mobility aids as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.

If you want to learn more about Mobility Aids, why you should get one, what they are, how they work, and when the best time to get one is, check out our Rollator Buyer's Guide, our Wheelchair Buyer's Guide, and our Electric Wheelchair Buyer's Guide and feel free to read our Blog Posts as well.

Like us on Facebook


Added to cart!