We Love To Hear From You!
Mon-Fri 9am-5pm AEST
1300 132 952
15 Kendall St, C/O D47342, Clyde NSW 2142
FREQUENTLY ASKED QUESTIONS
We are available 9am-7pm Monday-Saturday AEST. You can reach us at 1300 132 952. We are also available via live chat, email email@example.com or by filling out the form here.
FREQUENTLY ASKED QUESTIONS
How much is shipping? Answer: Shipping is calculated at checkout, but is FREE for Metro and Inner Regional Suburbs of NSW, VIC, ACT, QLD and SA.
How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located relative to warehouse your item shipped from, but as general guide once shipped it will take:
- Metro NSW and VIC: 1-4 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 5-8 Business Days
- Rural NSW, VIC, QLD, and SA: 5-8 Business Days
- NT and Rural WA: 7-12 Business Days
Please allow us 1-2 business days to prepare your order, and note that business days excludes weekends and Public Holidays. Once your order has shipped, you will receive another email with tracking information.
Are You Open During the Christmas Period? Answer: Most of our warehouses will be closed after 21 December 2022, and items ordered after this date might not be shipped until they re-open on 9th January 2023.
Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.
Can I place my order over the phone? Answer: Yes! We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952.
Do you deliver to PO Box Addresses? Answer: Normally couriers don't deliver to PO Box addresses, but there are two ways around this. The first option is you can setup a FREE Parcel Collect Address. The second option is if you have a good relationship with your local post office, we can use their physical address and add your PO BOX as a 'Note for the Receiver' - Some Post Office will not accept this, so make sure you contact to confirm they are happy to accept it, or there will be additional shipping charges to organize re-delivery.
Do you have a showroom or shop? Answer: At this stage we do not have a showroom or shop, and our entire catalogue is online and we strive to provide you with the best prices, service and shopping experience. If you would like to see the product in person you can try Googling the [Product Name] + [Your Suburb] to find your nearest retailer.
Are NDIS Registered? Answer: No, we are not registered with the NDIS, but can provide you with invoices to claim if you are on a Self Managed Plan via our NDIS Order Form.
Do You Sell Replacement Parts? Answer: Yes, we are able to source replacement parts for certain products. Feel free to email us with what you are after and your shipping address for a quote.
Can I pick up my product? Answer: Due to health concerns and limited staff our warehouses do not offer pickup services, but we do offer fast shipping direct to your doorsteps.
If you have a question that isn't covered here, feel free to review our Blogs, or call us on 1300 132 952, email us at firstname.lastname@example.org, or by leaving a message on our contact us form.