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Shipping Policy

At Mobility Shop Direct, we strive to deliver your products to you as soon as possible at the most affordable price. We work with a number of reputable suppliers and shipping companies across Australia to achieve this.

Free Shipping Policy

If you live in a Metro or Inner Regional suburb in NSW, VIC, ACT, SA, or QLD, shipping will be FREE. However, if you live outside these areas, shipping costs will be calculated at checkout.

Surcharge for Rural and Remote Locations

For customers living in rural or remote areas, we offer a discounted shipping rate. For example, if a wheelchair typically costs $80 to ship to Sydney but $120 to ship to Perth, shipping to Sydney would be free, while the customer in Perth would pay a discounted rate of $40. Please note that this extra charge is non-refundable, even if the customer decides to return the product.

Order Confirmation

After placing your order, you will receive an order confirmation. This means that we have authorized your credit card or PayPal for the purchase and are preparing your order for shipment.

  • We will contact our warehouse to confirm that the item is in stock and available for immediate shipment.
  • If your item(s) are available for immediate shipment and pass our fraud checks, we will process the charges and submit the order for shipment.
  • If your item is unavailable or your order is flagged as fraudulent, we will attempt to contact you by phone or email. If we cannot reach you, the order may be canceled.
  • If shipping costs exceed the estimated amount at checkout, we reserve the right to ask you to pay the difference or cancel your order.

Order Processing

Please allow 1-3 business days for us to prepare your order. We utilize reputable couriers such as StarTrack, TNT, and DHL, and the courier used will depend on your parcel size, availability, and cost at the time of booking.

  • Once your order has shipped, you will receive an email with tracking information.

Order Shipment

Shipping times vary depending on the location your product is shipped from and the delivery address. Most of our warehouses are based in NSW. Estimated delivery times are:

  • Metro NSW and VIC: 1-4 Business Days
  • Metro QLD, ACT, SA: 2-4 Business Days
  • Metro WA: 5-8 Business Days
  • Rural NSW, VIC, QLD, and SA: 5-8 Business Days
  • NT and Rural WA: 7-12 Business Days

Please note that Business Days exclude weekends and public holidays. If you’ve ordered multiple items, they may arrive in separate shipments at different times. If you don’t receive your product within the estimated delivery window, please email us at support@mobilityshopdirect.com.au.

We cannot guarantee a delivery date but can provide an estimated timeframe based on your location. If you need something urgently, we recommend shopping at a local mobility aids retailer, even if they are more expensive.

Delivery Responsibilities

If couriers are unable to successfully deliver your order due to the inability to leave it in a safe place or requiring a signature, it is the customer’s responsibility to pick up the package at the courier's depot or post office. If the item is returned to us and needs to be reshipped, the customer will be required to pay additional shipping fees for the reshipment.

Christmas Holiday Period

Please note that our warehouses are typically closed during the last week of December and the first week of January each year. Orders placed during this period may not be shipped until our warehouses reopen in early January.

Order Inspection

Please inspect your product(s) as soon as possible upon delivery and notify us of any issues, as there may be a limited window to resolve them with suppliers and shipping companies.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityshopdirect.com.au.


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