HOMECRAFT Raised Toilet Seat with Armrests Height Adjustable
Practical, Durable and Height Adjustable Raised Toilet Seat with Armrests by Homecraft.
Are you or a loved one experiencing difficulty getting on and off the toilet? Are you looking for a way to maintain your independence and freedom? Look no further than the Homecraft Raised Toilet Seat with Armrests.
This innovative product is designed to alleviate the pain and discomfort associated with using a low toilet seat. With its height-adjustable feature and sturdy armrests, this toilet seat will provide the extra support and stability needed to safely and comfortably use the toilet.
Not only will this product help alleviate physical pain and discomfort, it will also provide peace of mind and increased confidence in daily activities. The raised seat will make it easier to stand up and sit down, while the armrests will offer additional support to prevent falls.
Investing in the Homecraft Raised Toilet Seat with Armrests means investing in your independence and freedom. Don't let mobility issues hold you back any longer. Order now and experience the life-changing benefits of this must-have product.
Raised Toilet Seat Features
- Features removable, rotating armrests and is height adjustable.
- Easy to clean.
- Fits most standard toilets.
- Secured at the rear of the seat using the existing holes on the toilet basin.
- Replaces existing seat and lid.
- Plastic moulded armrests.
Raised Toilet Seat Specifications
- Overall Width: 500mm
- Overall Depth: 475mm
- Overall Height: 380mm
- Seat Width: 360mm
- Seat Depth: 425mm
-
Aperture Size: 210 x 275mm (8¼×102/3”)
- Weight: 4.3kg
- Max User Weight: 150kg
- Seat Height: 60/100/150mm
- Warranty: 12 Month
- Raised Toilet Seat Product Manual
Shipping Dimensions
- Length 47cm
- Width 45cm
- Height 24.5cm
- Weight 5.6kg
Raised Toilet Seat Sizing Guide
If this distance between the centre front of your toilet bowl to the center of the mounting holes is 16-17.5" (40.6-44.5 CM) and the diameter of these holes is greater than 6mm then this Raised Toilet Seat is a good fit.
Practical, Durable and Height Adjustable Raised Toilet Seat with Armrests by Homecraft.
Are you or a loved one experiencing difficulty getting on and off the toilet? Are you looking for a way to maintain your independence and freedom? Look no further than the Homecraft Raised Toilet Seat with Armrests.
This innovative product is designed to alleviate the pain and discomfort associated with using a low toilet seat. With its height-adjustable feature and sturdy armrests, this toilet seat will provide the extra support and stability needed to safely and comfortably use the toilet.
Not only will this product help alleviate physical pain and discomfort, it will also provide peace of mind and increased confidence in daily activities. The raised seat will make it easier to stand up and sit down, while the armrests will offer additional support to prevent falls.
Investing in the Homecraft Raised Toilet Seat with Armrests means investing in your independence and freedom. Don't let mobility issues hold you back any longer. Order now and experience the life-changing benefits of this must-have product.
Raised Toilet Seat Features
- Features removable, rotating armrests and is height adjustable.
- Easy to clean.
- Fits most standard toilets.
- Secured at the rear of the seat using the existing holes on the toilet basin.
- Replaces existing seat and lid.
- Plastic moulded armrests.
Raised Toilet Seat Specifications
- Overall Width: 500mm
- Overall Depth: 475mm
- Overall Height: 380mm
- Seat Width: 360mm
- Seat Depth: 425mm
-
Aperture Size: 210 x 275mm (8¼×102/3”)
- Weight: 4.3kg
- Max User Weight: 150kg
- Seat Height: 60/100/150mm
- Warranty: 12 Month
- Raised Toilet Seat Product Manual
Shipping Dimensions
- Length 47cm
- Width 45cm
- Height 24.5cm
- Weight 5.6kg
Raised Toilet Seat Sizing Guide
If this distance between the centre front of your toilet bowl to the center of the mounting holes is 16-17.5" (40.6-44.5 CM) and the diameter of these holes is greater than 6mm then this Raised Toilet Seat is a good fit.
At Mobility Shop Direct, we work very hard to ensure we offer the absolute Best Prices Online. If you find another online store that offers a lower price than us, please let us know and we will match or beat their prices.
We want you to feel confident shopping with us, and our Lowest Price Guarantee means that if you find a lower price than us while browsing online before your purchase or within 30 days of purchase, we'll refund you the difference.
Simply email support@mobilityshopdirect.com.au the link to the product on our competitiors website within 30 days from the date of your order and we will process the refund accordingly.
Our Lowest Price Guarantee has some limitations:
- The Price Match Guarantee takes everything into account including item price plus shipping.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
- The item must be in stock on the competitor's website
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- Price matching must not result in loss of money to the business.
If you want to check if we can price match a product before you place your order, please contact us.
At Mobility Shop Direct, we strive to deliver your products to you as soon as possible at the most affordable price. We work with a number of reputable suppliers and shipping companies across Australia to achieve this.
Free Shipping Policy
If you live in a Metro or Inner Regional suburb in NSW, VIC, ACT, SA, or QLD, shipping will be FREE. However, if you live outside these areas, shipping costs will be calculated at checkout.
Surcharge for Rural and Remote Locations
For customers living in rural or remote areas, we offer a discounted shipping rate. For example, if a wheelchair typically costs $80 to ship to Sydney but $120 to ship to Perth, shipping to Sydney would be free, while the customer in Perth would pay a discounted rate of $40. Please note that this extra charge is non-refundable, even if the customer decides to return the product.
Order Confirmation
After placing your order, you will receive an order confirmation. This means that we have authorized your credit card or PayPal for the purchase and are preparing your order for shipment.
- We will contact our warehouse to confirm that the item is in stock and available for immediate shipment.
- If your item(s) are available for immediate shipment and pass our fraud checks, we will process the charges and submit the order for shipment.
- If your item is unavailable or your order is flagged as fraudulent, we will attempt to contact you by phone or email. If we cannot reach you, the order may be canceled.
- If shipping costs exceed the estimated amount at checkout, we reserve the right to ask you to pay the difference or cancel your order.
Order Processing
Please allow 1-3 business days for us to prepare your order. We utilize reputable couriers such as StarTrack, TNT, and DHL, and the courier used will depend on your parcel size, availability, and cost at the time of booking.
- Once your order has shipped, you will receive an email with tracking information.
Order Shipment
Shipping times vary depending on the location your product is shipped from and the delivery address. Most of our warehouses are based in NSW. Estimated delivery times are:
- Metro NSW and VIC: 1-4 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 5-8 Business Days
- Rural NSW, VIC, QLD, and SA: 5-8 Business Days
- NT and Rural WA: 7-12 Business Days
Please note that Business Days exclude weekends and public holidays. If you’ve ordered multiple items, they may arrive in separate shipments at different times. If you don’t receive your product within the estimated delivery window, please email us at support@mobilityshopdirect.com.au.
We cannot guarantee a delivery date but can provide an estimated timeframe based on your location. If you need something urgently, we recommend shopping at a local mobility aids retailer, even if they are more expensive.
Delivery Responsibilities
If couriers are unable to successfully deliver your order due to the inability to leave it in a safe place or requiring a signature, it is the customer’s responsibility to pick up the package at the courier's depot or post office. If the item is returned to us and needs to be reshipped, the customer will be required to pay additional shipping fees for the reshipment.
Christmas Holiday Period
Please note that our warehouses are typically closed during the last week of December and the first week of January each year. Orders placed during this period may not be shipped until our warehouses reopen in early January.
Order Inspection
Please inspect your product(s) as soon as possible upon delivery and notify us of any issues, as there may be a limited window to resolve them with suppliers and shipping companies.
- If any products are damaged upon arrival or are faulty, please send photos to support@mobilityshopdirect.com.au within 3 days so we can resolve this for you.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityshopdirect.com.au.
Mobility Shop Direct is committed to providing the Best Returns Policy in the Mobility Aids Industry. Our goal is to make your shopping experience as easy-going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
MOBILITY SHOP DIRECT 30-DAY EASY HASSLE-FREE RETURN POLICY
Unlike our competitors, we do not charge a 20% restocking fee and expect you to cover shipping both ways. However, we do expect products to be returned in a condition resealable as 'Brand New' with the original box and packaging, and we expect you to cover the cost of return shipping.
Non-Returnable Items:
- Products at risk of contamination, such as cushions, mattresses, and bathroom and toilet items.
- Large, bulky, and/or heavy products, such as electric lift chairs, electric beds, and mobility scooters.
- Specialized products, such as rehab walkers and tilt-in-space wheelchairs.
- Products that are not normally stocked and require special ordering.
All return requests must be submitted in writing within 30 days of purchase. Please note that if extra charges were incurred due to shipping to remote or rural locations, these charges will not be refundable.
Questions? Email Us: support@mobilityshopdirect.com.au
CANCELLATIONS
You can cancel your order free of charge if the order has not been physically shipped.
Refunds will only be issued to the original credit card used when placing your order.
Email: support@mobilityshopdirect.com.au
DAMAGED MERCHANDISE
We do our best to work with the most reputable and reliable suppliers, but in the event your parcel arrives damaged, please take photos and contact us as soon as possible, ideally within 7 days, so we can lodge a claim and arrange for a replacement product to be sent to you.
Email: support@mobilityshopdirect.com.au
DEFECTIVE MERCHANDISE
Most of our products come with at least a 12-month manufacturer's warranty. Please let us know if you discover any manufacturer's defects, and we will help you get parts or replace the product at no additional cost.
Email: support@mobilityshopdirect.com.au
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.
We Are Mobility Aids Experts.
We are Mobility Aids Specialists. We are passionate about the products we sell, whether it be Rollators, Wheelchairs, Kitchen Aids, Bedroom Aids or Bathroom Aids. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Mobility Aids market.
Our customers include Australian Seniors, Disabled Patients, Health Care Professionals, Hospitals, and Nursing Homes who are seeking Mobility Solutions to Improve Mobility, Quality of Life and Overall Health and Wellbeing.
WHAT SETS US APART FROM OUR COMPETITION?
- We Focus on Empowering You to Maintain Your Mobility, Independence and Freedom, by providing you with the Best Buying Guides, Blog Posts about Topics of Interest, Product Finding Tool and Expert Advice on Mobility Aids.
- We Offer World Class Customer Service and have thousands of happy customers. When comparing retailers we highly recommend you checkout their reviews on Google, and also see how promptly they answer their phone calls, chats and emails.
- We have the Best Returns Policy in the Mobility Aids Industry. Unlike our competition who may charge you 20% Restocking Fees and Shipping both ways, we only expect you to return your product in the same condition you received it and pay for return shipping.
- We Work very hard to Ensure we Offer the Absolute Best Prices Online. If you find another online retailer that Offers a Lower Price than Us, then Email us at support@mobilityshopdirect.com.au and we beat their offer.
- We Offer FREE Shipping to All Eastern Metro and Inner Regional Suburbs of Australia and Lighting Fast Deliveries. Unlike our competition who may take two weeks to deliver to you, over 95% of our orders have been delivered within 3 business days of shipment.
- We understand how important Online Security means to you and Guarantee that all your information is Secure with our SSL Encryption.
- We are a Small Family Owned Business in Australia by shopping with us you are Supporting the Local Australian Suppliers and getting a more Personalised and Caring Service.
OUR MISSION: "TO EMPOWER AUSTRALIANS TO MAINTAIN THEIR MOBILITY, INDEPENDENCE AND FREEDOM"
At Mobility Shop Direct, our mission is to empower every Australian Citizens to Maintain their Independence. Mobility Aids play a Crucial Role in Empowering Australian Citizens whether Senior, Disabled or Overweight, to continue participating in activities they love doing, whether it be taking grand childen for a Walk in the park, smelling roses at the Botanic Gardens, or enjoying coffee with life long friends. With the increasing popularity of the Rollators, Wheelchairs, and Mobility Scooters, everybody's specific needs can be met.
We Provide the Following Value-Added Benefits with Every Order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Best Returns Policy
- Free Shipping to Metro Australia
- Low Price Guarantee
- Courteous Sales Experts
We have Thousands of Satisfied Customers Across Australia:
WORRIED ABOUT PRICE?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer Fast Shipping Australia Wide, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Aids is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@mobilityshopdirect.com.au
MEET THE FOUNDER
Australian owned and operated by David Thiu, Mobility Shop Direct was founded in 2019 to help all Australians find the right Mobility Aids to maintain their Mobility and Independence.
Whilst working as a Locum Pharmacist throughout Australia, David noticed that many of his patients were frustrated by how hard it was to find mobility aids and by the lack of information available. Most Pharmacies either did not stock any Mobility Aids, or those that did only had a limited range available, with many staff members insufficiently trained. Even when shopping online, most of the sites that did sell mobility aids were difficult to navigate, did not provide enough educational material to assist with the buying process, and did not have a wide enough selection.
To fill this gap in the market, David spent hundreds of hours researching, writing buying guides, and building this brand new site that you're on now. Thanks to David you can now shop, browse and learn about Mobility Aids all in one place in the comfort of your own home, and even have everything delivered to your doorsteps!
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
How We Give Back To The Community:
We love to give back to our community. Our love for Mobility Aids extends far beyond our local community. We've partnered with Variety to help Children live a better life with the help of Mobility Aids. It's amazing what a difference a Mobility Aid can make to a person's life. Watch this video to learn more about what Variety does for children and families in Australia.
Please consider donating to our fundraising campaign for the Variety. All proceeds go to help children in need to help them gain Mobility, Self Esteem, and Independence.
CONTACT US
You can call our customer support team on 1300 132 952 Mon-Fri 9am-7pm AEST.
You can chat live with our customer support team just look for the button in the lower-right corner that says "Chat with our support."
You can email our customer support team: support@mobilityshopdirect.com.au
You can write to us: 15 Kendall St, C/O D71841, Clyde NSW 2142
We hope you enjoy our Mobility aids as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Aids, why you should get one, what they are, how they work, and when the best time to get one is, check out our Rollator Buyer's Guide, our Wheelchair Buyer's Guide, and our Electric Wheelchair Buyer's Guide and feel free to read our Blog Posts as well.
We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952. We are also available via live chat, email support@mobilityshopdirect.com.au or by filling out the form here.
FREQUENTLY ASKED QUESTIONS
How much is shipping? Answer: Shipping is calculated at checkout, but is FREE for Metro and Inner Regional Suburbs of NSW, VIC, ACT, QLD and SA.
How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located relative to warehouse your item shipped from, but as general guide it takes if you are in NSW once shipped it will take:
- Metro NSW and VIC: 1-4 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 5-8 Business Days
- Rural NSW, VIC, QLD, and SA: 5-8 Business Days
- NT and Rural WA: 7-12 Business Days
Please allow us 1-3 business days for your order to be shipped, and note that business days excludes weekends and Public Holidays. Once your order has shipped, you will receive another email with tracking information.
Are You Open During the Christmas Period? Answer: Most of our warehouses will be closed after 21 December 2023, and items ordered after this date might not be shipped until they re-open on 8th January 2024.
Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.
Can I place my order over the phone? Answer: Yes! We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952.
Do you deliver to PO Box Addresses? Answer: No sorry, in most instances the Post Office will not accept the package and redirect back to sender. There is one way around this however, which is for you to setup a FREE Parcel Collect Address.
Do you have a showroom or shop? Answer: At this stage we do not have a showroom or shop, and our entire catalogue is online and we strive to provide you with the best prices, service and shopping experience. If you would like to see the product in person you can try Googling the [Product Name] + [Your Suburb] to find your nearest retailer.
Are NDIS Registered? Answer: No, we are not registered with the NDIS, but can provide you with invoices to claim if you are on a Self Managed Plan via our NDIS Order Form.
Do You Sell Replacement Parts? Answer: Yes, we are able to source some replacement parts. Feel free to email us with details of what you are looking for and your shipping address so we can provide you with a quote.
Can I pick up my product? Answer: Due to health concerns and limited staff our warehouses do not offer pickup services, but we do offer fast shipping direct to your doorsteps.
Do you offer your products for hire or rent? Can I borrow one of your products instead of purchasing it? Answer: We do not offer our products for hire or for rent. All of our products are for sale only.
Do you have a storefront? Answer: We do not have a physical storefront, but we are able to provide the product that best suits your needs by gathering information from you to recommend you one and we can send it directly to your doorsteps.
If you have a question that isn't covered here, feel free to call us on 1300 132 952, email us at support@mobilityshopdirect.com.au, or by leaving a message on our contact us form.
Practical, Durable and Height Adjustable Raised Toilet Seat with Armrests by Homecraft.
Are you or a loved one experiencing difficulty getting on and off the toilet? Are you looking for a way to maintain your independence and freedom? Look no further than the Homecraft Raised Toilet Seat with Armrests.
This innovative product is designed to alleviate the pain and discomfort associated with using a low toilet seat. With its height-adjustable feature and sturdy armrests, this toilet seat will provide the extra support and stability needed to safely and comfortably use the toilet.
Not only will this product help alleviate physical pain and discomfort, it will also provide peace of mind and increased confidence in daily activities. The raised seat will make it easier to stand up and sit down, while the armrests will offer additional support to prevent falls.
Investing in the Homecraft Raised Toilet Seat with Armrests means investing in your independence and freedom. Don't let mobility issues hold you back any longer. Order now and experience the life-changing benefits of this must-have product.
Raised Toilet Seat Features
- Features removable, rotating armrests and is height adjustable.
- Easy to clean.
- Fits most standard toilets.
- Secured at the rear of the seat using the existing holes on the toilet basin.
- Replaces existing seat and lid.
- Plastic moulded armrests.
Raised Toilet Seat Specifications
- Overall Width: 500mm
- Overall Depth: 475mm
- Overall Height: 380mm
- Seat Width: 360mm
- Seat Depth: 425mm
-
Aperture Size: 210 x 275mm (8¼×102/3”)
- Weight: 4.3kg
- Max User Weight: 150kg
- Seat Height: 60/100/150mm
- Warranty: 12 Month
- Raised Toilet Seat Product Manual
Shipping Dimensions
- Length 47cm
- Width 45cm
- Height 24.5cm
- Weight 5.6kg
Raised Toilet Seat Sizing Guide
If this distance between the centre front of your toilet bowl to the center of the mounting holes is 16-17.5" (40.6-44.5 CM) and the diameter of these holes is greater than 6mm then this Raised Toilet Seat is a good fit.
At Mobility Shop Direct, we work very hard to ensure we offer the absolute Best Prices Online. If you find another online store that offers a lower price than us, please let us know and we will match or beat their prices.
We want you to feel confident shopping with us, and our Lowest Price Guarantee means that if you find a lower price than us while browsing online before your purchase or within 30 days of purchase, we'll refund you the difference.
Simply email support@mobilityshopdirect.com.au the link to the product on our competitiors website within 30 days from the date of your order and we will process the refund accordingly.
Our Lowest Price Guarantee has some limitations:
- The Price Match Guarantee takes everything into account including item price plus shipping.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
- The item must be in stock on the competitor's website
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- Price matching must not result in loss of money to the business.
If you want to check if we can price match a product before you place your order, please contact us.
At Mobility Shop Direct, we strive to deliver your products to you as soon as possible at the most affordable price. We work with a number of reputable suppliers and shipping companies across Australia to achieve this.
Free Shipping Policy
If you live in a Metro or Inner Regional suburb in NSW, VIC, ACT, SA, or QLD, shipping will be FREE. However, if you live outside these areas, shipping costs will be calculated at checkout.
Surcharge for Rural and Remote Locations
For customers living in rural or remote areas, we offer a discounted shipping rate. For example, if a wheelchair typically costs $80 to ship to Sydney but $120 to ship to Perth, shipping to Sydney would be free, while the customer in Perth would pay a discounted rate of $40. Please note that this extra charge is non-refundable, even if the customer decides to return the product.
Order Confirmation
After placing your order, you will receive an order confirmation. This means that we have authorized your credit card or PayPal for the purchase and are preparing your order for shipment.
- We will contact our warehouse to confirm that the item is in stock and available for immediate shipment.
- If your item(s) are available for immediate shipment and pass our fraud checks, we will process the charges and submit the order for shipment.
- If your item is unavailable or your order is flagged as fraudulent, we will attempt to contact you by phone or email. If we cannot reach you, the order may be canceled.
- If shipping costs exceed the estimated amount at checkout, we reserve the right to ask you to pay the difference or cancel your order.
Order Processing
Please allow 1-3 business days for us to prepare your order. We utilize reputable couriers such as StarTrack, TNT, and DHL, and the courier used will depend on your parcel size, availability, and cost at the time of booking.
- Once your order has shipped, you will receive an email with tracking information.
Order Shipment
Shipping times vary depending on the location your product is shipped from and the delivery address. Most of our warehouses are based in NSW. Estimated delivery times are:
- Metro NSW and VIC: 1-4 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 5-8 Business Days
- Rural NSW, VIC, QLD, and SA: 5-8 Business Days
- NT and Rural WA: 7-12 Business Days
Please note that Business Days exclude weekends and public holidays. If you’ve ordered multiple items, they may arrive in separate shipments at different times. If you don’t receive your product within the estimated delivery window, please email us at support@mobilityshopdirect.com.au.
We cannot guarantee a delivery date but can provide an estimated timeframe based on your location. If you need something urgently, we recommend shopping at a local mobility aids retailer, even if they are more expensive.
Delivery Responsibilities
If couriers are unable to successfully deliver your order due to the inability to leave it in a safe place or requiring a signature, it is the customer’s responsibility to pick up the package at the courier's depot or post office. If the item is returned to us and needs to be reshipped, the customer will be required to pay additional shipping fees for the reshipment.
Christmas Holiday Period
Please note that our warehouses are typically closed during the last week of December and the first week of January each year. Orders placed during this period may not be shipped until our warehouses reopen in early January.
Order Inspection
Please inspect your product(s) as soon as possible upon delivery and notify us of any issues, as there may be a limited window to resolve them with suppliers and shipping companies.
- If any products are damaged upon arrival or are faulty, please send photos to support@mobilityshopdirect.com.au within 3 days so we can resolve this for you.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityshopdirect.com.au.
Mobility Shop Direct is committed to providing the Best Returns Policy in the Mobility Aids Industry. Our goal is to make your shopping experience as easy-going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
MOBILITY SHOP DIRECT 30-DAY EASY HASSLE-FREE RETURN POLICY
Unlike our competitors, we do not charge a 20% restocking fee and expect you to cover shipping both ways. However, we do expect products to be returned in a condition resealable as 'Brand New' with the original box and packaging, and we expect you to cover the cost of return shipping.
Non-Returnable Items:
- Products at risk of contamination, such as cushions, mattresses, and bathroom and toilet items.
- Large, bulky, and/or heavy products, such as electric lift chairs, electric beds, and mobility scooters.
- Specialized products, such as rehab walkers and tilt-in-space wheelchairs.
- Products that are not normally stocked and require special ordering.
All return requests must be submitted in writing within 30 days of purchase. Please note that if extra charges were incurred due to shipping to remote or rural locations, these charges will not be refundable.
Questions? Email Us: support@mobilityshopdirect.com.au
CANCELLATIONS
You can cancel your order free of charge if the order has not been physically shipped.
Refunds will only be issued to the original credit card used when placing your order.
Email: support@mobilityshopdirect.com.au
DAMAGED MERCHANDISE
We do our best to work with the most reputable and reliable suppliers, but in the event your parcel arrives damaged, please take photos and contact us as soon as possible, ideally within 7 days, so we can lodge a claim and arrange for a replacement product to be sent to you.
Email: support@mobilityshopdirect.com.au
DEFECTIVE MERCHANDISE
Most of our products come with at least a 12-month manufacturer's warranty. Please let us know if you discover any manufacturer's defects, and we will help you get parts or replace the product at no additional cost.
Email: support@mobilityshopdirect.com.au
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.
We Are Mobility Aids Experts.
We are Mobility Aids Specialists. We are passionate about the products we sell, whether it be Rollators, Wheelchairs, Kitchen Aids, Bedroom Aids or Bathroom Aids. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Mobility Aids market.
Our customers include Australian Seniors, Disabled Patients, Health Care Professionals, Hospitals, and Nursing Homes who are seeking Mobility Solutions to Improve Mobility, Quality of Life and Overall Health and Wellbeing.
WHAT SETS US APART FROM OUR COMPETITION?
- We Focus on Empowering You to Maintain Your Mobility, Independence and Freedom, by providing you with the Best Buying Guides, Blog Posts about Topics of Interest, Product Finding Tool and Expert Advice on Mobility Aids.
- We Offer World Class Customer Service and have thousands of happy customers. When comparing retailers we highly recommend you checkout their reviews on Google, and also see how promptly they answer their phone calls, chats and emails.
- We have the Best Returns Policy in the Mobility Aids Industry. Unlike our competition who may charge you 20% Restocking Fees and Shipping both ways, we only expect you to return your product in the same condition you received it and pay for return shipping.
- We Work very hard to Ensure we Offer the Absolute Best Prices Online. If you find another online retailer that Offers a Lower Price than Us, then Email us at support@mobilityshopdirect.com.au and we beat their offer.
- We Offer FREE Shipping to All Eastern Metro and Inner Regional Suburbs of Australia and Lighting Fast Deliveries. Unlike our competition who may take two weeks to deliver to you, over 95% of our orders have been delivered within 3 business days of shipment.
- We understand how important Online Security means to you and Guarantee that all your information is Secure with our SSL Encryption.
- We are a Small Family Owned Business in Australia by shopping with us you are Supporting the Local Australian Suppliers and getting a more Personalised and Caring Service.
OUR MISSION: "TO EMPOWER AUSTRALIANS TO MAINTAIN THEIR MOBILITY, INDEPENDENCE AND FREEDOM"
At Mobility Shop Direct, our mission is to empower every Australian Citizens to Maintain their Independence. Mobility Aids play a Crucial Role in Empowering Australian Citizens whether Senior, Disabled or Overweight, to continue participating in activities they love doing, whether it be taking grand childen for a Walk in the park, smelling roses at the Botanic Gardens, or enjoying coffee with life long friends. With the increasing popularity of the Rollators, Wheelchairs, and Mobility Scooters, everybody's specific needs can be met.
We Provide the Following Value-Added Benefits with Every Order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Best Returns Policy
- Free Shipping to Metro Australia
- Low Price Guarantee
- Courteous Sales Experts
We have Thousands of Satisfied Customers Across Australia:
WORRIED ABOUT PRICE?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer Fast Shipping Australia Wide, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Aids is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@mobilityshopdirect.com.au
MEET THE FOUNDER
Australian owned and operated by David Thiu, Mobility Shop Direct was founded in 2019 to help all Australians find the right Mobility Aids to maintain their Mobility and Independence.
Whilst working as a Locum Pharmacist throughout Australia, David noticed that many of his patients were frustrated by how hard it was to find mobility aids and by the lack of information available. Most Pharmacies either did not stock any Mobility Aids, or those that did only had a limited range available, with many staff members insufficiently trained. Even when shopping online, most of the sites that did sell mobility aids were difficult to navigate, did not provide enough educational material to assist with the buying process, and did not have a wide enough selection.
To fill this gap in the market, David spent hundreds of hours researching, writing buying guides, and building this brand new site that you're on now. Thanks to David you can now shop, browse and learn about Mobility Aids all in one place in the comfort of your own home, and even have everything delivered to your doorsteps!
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
How We Give Back To The Community:
We love to give back to our community. Our love for Mobility Aids extends far beyond our local community. We've partnered with Variety to help Children live a better life with the help of Mobility Aids. It's amazing what a difference a Mobility Aid can make to a person's life. Watch this video to learn more about what Variety does for children and families in Australia.
Please consider donating to our fundraising campaign for the Variety. All proceeds go to help children in need to help them gain Mobility, Self Esteem, and Independence.
CONTACT US
You can call our customer support team on 1300 132 952 Mon-Fri 9am-7pm AEST.
You can chat live with our customer support team just look for the button in the lower-right corner that says "Chat with our support."
You can email our customer support team: support@mobilityshopdirect.com.au
You can write to us: 15 Kendall St, C/O D71841, Clyde NSW 2142
We hope you enjoy our Mobility aids as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Aids, why you should get one, what they are, how they work, and when the best time to get one is, check out our Rollator Buyer's Guide, our Wheelchair Buyer's Guide, and our Electric Wheelchair Buyer's Guide and feel free to read our Blog Posts as well.
We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952. We are also available via live chat, email support@mobilityshopdirect.com.au or by filling out the form here.
FREQUENTLY ASKED QUESTIONS
How much is shipping? Answer: Shipping is calculated at checkout, but is FREE for Metro and Inner Regional Suburbs of NSW, VIC, ACT, QLD and SA.
How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located relative to warehouse your item shipped from, but as general guide it takes if you are in NSW once shipped it will take:
- Metro NSW and VIC: 1-4 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 5-8 Business Days
- Rural NSW, VIC, QLD, and SA: 5-8 Business Days
- NT and Rural WA: 7-12 Business Days
Please allow us 1-3 business days for your order to be shipped, and note that business days excludes weekends and Public Holidays. Once your order has shipped, you will receive another email with tracking information.
Are You Open During the Christmas Period? Answer: Most of our warehouses will be closed after 21 December 2023, and items ordered after this date might not be shipped until they re-open on 8th January 2024.
Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.
Can I place my order over the phone? Answer: Yes! We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952.
Do you deliver to PO Box Addresses? Answer: No sorry, in most instances the Post Office will not accept the package and redirect back to sender. There is one way around this however, which is for you to setup a FREE Parcel Collect Address.
Do you have a showroom or shop? Answer: At this stage we do not have a showroom or shop, and our entire catalogue is online and we strive to provide you with the best prices, service and shopping experience. If you would like to see the product in person you can try Googling the [Product Name] + [Your Suburb] to find your nearest retailer.
Are NDIS Registered? Answer: No, we are not registered with the NDIS, but can provide you with invoices to claim if you are on a Self Managed Plan via our NDIS Order Form.
Do You Sell Replacement Parts? Answer: Yes, we are able to source some replacement parts. Feel free to email us with details of what you are looking for and your shipping address so we can provide you with a quote.
Can I pick up my product? Answer: Due to health concerns and limited staff our warehouses do not offer pickup services, but we do offer fast shipping direct to your doorsteps.
Do you offer your products for hire or rent? Can I borrow one of your products instead of purchasing it? Answer: We do not offer our products for hire or for rent. All of our products are for sale only.
Do you have a storefront? Answer: We do not have a physical storefront, but we are able to provide the product that best suits your needs by gathering information from you to recommend you one and we can send it directly to your doorsteps.
If you have a question that isn't covered here, feel free to call us on 1300 132 952, email us at support@mobilityshopdirect.com.au, or by leaving a message on our contact us form.
HOMECRAFT Raised Toilet Seat with Armrests Height Adjustable Reviews
- Reviews
- Questions
Thank you for submitting a review!
Your input is very much appreciated. Share it with your friends so they can enjoy it too!
AustraliaHomecraft Raised Toilet Seat with Armrests
Excellent. Very easy to fit to toilet. Disability carer stated the seat was the best one she'd ever seen. Also delivery was incredibly fast. Highly recomended.
Mobility Shop Direct
Dear Pauline, Thank you for sharing your feedback with us regarding the Homecraft Raised Toilet Seat with Armrests. We're thrilled to hear that you found it excellent and very easy to fit to your toilet. It's wonderful to know that the disability carer also recognized the quality of the seat, considering it the best she's ever seen. We take pride in providing products that not only meet but exceed expectations, and your endorsement reaffirms our commitment to quality and functionality. Additionally, we're delighted that our fast delivery service contributed to your satisfaction. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need assistance or have any questions, please feel free to reach out. We're here to help. Warm regards, Mobility Shop Direct Team
AustraliaVery Happy With This Product!
I recently purchased this product for my mother who has difficulty with low toilet seats. This item has made her experience a lot better as she doesn't have to worry about straining herself getting up. thank you very much!
Mobility Shop Direct
Dear Andrew, Thank you for taking the time to leave a review and for choosing Mobility Shop Direct. We are thrilled to hear that our product has made a positive impact on your mother's daily life and that she no longer has to worry about straining herself getting up. Your satisfaction is our top priority, and it means a lot to us that our product has helped improve her experience. If there is anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you and your mother in the future. Best regards, Lauralyn C. Customer Service Representative, Mobility Shop Direct.
AustraliaThanks for a great transaction. Item arrived today 17 March
Since I have back problems the raised seat is really helpful
Mobility Shop Direct
You're welcome Jack. :) Glad to hear the Homecraft Raised Toilet Seat with Armrests is helpful, and that you are happy with your shopping experience with us. If you ever need anything in the future please don't hesitate to contact us. Have a nice day. Best Regards, The Team at Mobility Shop Direct
AustraliaNot installed yet
Our son will try and install it this weekend. Looks like there are pieces missing in the box, etc screws. Maybe we have to go to Bunnings
Mobility Shop Direct
Hi Brenda, Sorry to hear about this. We didn't double check the contents of the returned stock from the previous customer. Let us know how you go when your son tries to install it this weekend, and we'll resolve this issue for you. Kind Regards, Mobility Shop Direct