At Mobility Shop Direct, we work very hard to ensure we offer the absolute Best Prices Online. If you find another online store that offers a lower price than us, please let us know and we will match or beat their prices.

We want you to feel confident shopping with us, and our Lowest Price Guarantee means that if you find a lower price than us while browsing online before your purchase or within 30 days of purchase, we'll refund you the difference.

Simply email support@mobilityshopdirect.com.au the link to the product on our competitiors website within 30 days from the date of your order and we will process the refund accordingly.

Our Lowest Price Guarantee has some limitations:

• The Price Match Guarantee takes everything into account including item price plus shipping.
• Promotions such as rebates and "buy one, get one free" offers are not eligible.
• The item must be in stock on the competitor's website
• The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
• Price matching must not result in loss of money to the business.

At Mobility Shop Direct, we strive to deliver your products to you as soon as we can at the cheapest price possible, and we work with a number of reputable suppliers and shipping companies Australia Wide to achieve this.

Shipping is calculated at checkout and is FREE to most Metro and Inner Regional Suburbs.

Order Shipment:

• Shipping will vary depending on the location your product is shipped from and the delivery address.
• Most of warehouses are based on NSW, and the estimated delivery times are as follows:
• Metro NSW and VIC: 1-3 Business Days
• Metro QLD, ACT, and SA: 2-4 Business Days
• Metro WA 4-6 Business Days
• Rural NSW, VIC, QLD, SA and TAS: 3-6 Business Days
• NT and Rural WA: 5-12 Business Days
• Please note that if you’ve ordered multiple items they may arrive in separate shipments and at different times and that if your state currently has border closures in place shipment may be delayed by an extra 1-3 business days.

If you have any questions about the ordering and shipping process, feel free to contact us by email at support@mobilityshopdirect.com.au

N.B. We reserve the right not to fulfil any orders that result in loss of money to the business due to unforeseen shipping costs.

Mobility Shop Direct is committed to providing the Best Returns Policy in the Mobility Aids Industry. Our goal is to make your shopping experience as easy going as possible, and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

MOBILITY SHOP DIRECT 30-DAY EASY HASSLE FREE RETURN POLICY

Unlike our competitors who might charge you for shipping both ways, as well as sneaky 20% restocking fees, we take the risk off your shoulders, and will refund you 100% of your money back if you are not 100% Satisfied with your purchase.

• You must notify us of your intent to return within 30 days of delivery date.
• Products must be packaged in original packaging and box in pristine condition, and be resealable as 'brand new'.
• You must pay for return shipping costs, but we can email you shipping labels, and organise for couriers to pickup at your home to make it easier for you.

The Following Cannot Be Returned:

• Products that are at risk of contamination such as cushions, mattresses, bathroom and toilet items.
• Products that are large, bulky and/or heavy such as electric lift chairs, electric beds and mobility scooters.
• Products that are more specialised such as Rehab Walkers, and Tilt in Space Wheelchairs.

All return request must be submitted in writing and sent to support@mobilityshopdirect.com.au

We Are Mobility Aids Experts.

We are Mobility Aids Specialists. We are passionate about the products we sell, whether it be Rollators, Wheelchairs or Mobility Scooters. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Mobility Aids market.

Our customers include Australian Seniors, Disabled Patients, Health Care Professionals, Hospitals, and Nursing Homes who are seeking Mobility Solutions to Improve Mobility, Quality of Life and Overall Health and Wellbeing.

WHAT SETS US APART FROM OUR COMPETITION?

1. We Focus on Empowering You to Maintain Your Mobility, Independence and Freedom, by providing you with the Best Buying Guides, Product Finding Tool and Expert Advice on Mobility Aids.
2. We have the Best Returns Policy in the Mobility Aids Industry. Unlike our competition who may charge you 20% Restocking Fees and Shipping, we will give you 100% of your money back and even organise for return shipping.
3. We Work very hard to Ensure we Offer the Absolute Best Prices Online. If you find another online retailer that Offers a Lower Price than Us, then Email us at support@mobilityshopdirect.com.au and we beat their offer.
4. We Offer Fast FREE Shipping to All Metro and Inner Regional Suburbs of Australia. Unlike our competition who may take two weeks to deliver to you, over 95% of our orders have been delivered within 3 business days.
5. We understand how important Online Security means to you and Guarantee that all your information is Secure with our SSL Encryption.
6. We Offer World Class Customer Service and Respond Promptly to all Your Needs, unlike many of our Competitors who may not answer phone calls, emails, or may take ages to get back to you.
7. We are a Small Family Owned Australian Business and by shopping with us you are Supporting the Local Australian Economy, and getting a more Personalised and Caring Service.

We are available 9am-5pm Monday-Satuday AEST. You can reach us at 1300 132 952. We are also available via live chat, email support@mobilityshopdirect.com.au or by filling out the form here.

FREQUENTLY ASKED QUESTIONS

How fast do you ship out? Answer: Over 95% of our orders are shipped within one business day, but some products such as Lift Chairs can take up to three days. P.S. After the 22nd of December of most our Warehouses will be closed, and Your Product may not get shipped out until the 10th of January 2022.

How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located relative to warehouse locations your products are shipped from. As a general guideline most of our items are shipped from NSW and Delivery Times are Approximately:

• Metro NSW and VIC: 1-3 Business Days
• Metro QLD, ACT, SA: 2-4 Business Days
• Metro WA: 4-6 Business Days
• Rural NSW, VIC, QLD, and SA: 4-6 Business Days
• NT and Rural WA: 5-12 Business Days

Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price.

If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.

Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Friday AEST. You can reach us at 1300 132 952.

Do you offer financing? Answer: No, sorry. As our margins are quite low and financing fees are too high, it is not viable for us to offer this option.

Can I get Delivery of My Products and Pay You Afterwards? Answer: No, Unfortunately due to too much time spent chasing up payment, we will no longer offer Purchase Orders. You will need to make payment before we ship your product out.

How much is shipping? Answer: Shipping is calculated at checkout, but is FREE for Metro and Inner Regional Suburbs.

Do you deliver to PO Box Addresses? Answer: No sorry, our couriers can only deliver to residential or business addresses. However, AusPost does offer you the option of setting up a Parcel Collect Address.

Do you have a showroom or shop? Answer: At this stage we do not have a showroom or shop, and our entire catalogue is online and we strive to provide you with the best prices, service and shopping experience. If you would like to see the product in person you can try Googling the [Product Name] + [Your Suburb] to find your nearest retailer.

Are NDIS Registered? Answer: No, we are not registered with the NDIS, but can provide you with invoices to claim if you are on a Self Managed Plan via our NDIS Order Form.

Do You Sell Spare Parts? Answer: Sorry, as much as we'd love to help you with spare parts, we are not able to provide you with competitive enough pricing to make it viable. Handling fees and shipping fees alone mean products we sell need to be at least $20, and it doesn't make sent to sell a nut or a bolt for this price. We recommend you try a local mobility shop, Bunnings, eBay or Amazon to get the most competitive pricing.

Can I pick up my product? Answer: Due to health concerns and limited staff our warehouses do not offer pickup services, but we do offer fast shipping direct to your doorsteps.

Can Assemble Our Mobility Aids for Us? Answer: No, unfortunately as an Online Only Store Servicing Australia Wide it is difficult to offer this service. We recommend you ask if family or friends can assist you, or listing a job on Airtasker. Feel free to use our Referral link here to get FREE $25 Credit towards your first task. https://www.airtasker.com/r/david-t-11593/

If you have a question that isn't covered here, feel free to call us on 1300 132 952, email us at support@mobilityshopdirect.com.au, or by leaving a message on our contact us form.