At Mobility Shop Direct, we work very hard to ensure we offer the absolute Best Prices Online. If you find another online store that offers a lower price than us, please let us know and we will match or beat their prices.

We want you to feel confident shopping with us, and our Lowest Price Guarantee means that if you find a lower price than us while browsing online before your purchase or within 30 days of purchase, we'll refund you the difference.

Simply email support@mobilityshopdirect.com.au the link to the product on our competitiors website within 30 days from the date of your order and we will process the refund accordingly.

Our Lowest Price Guarantee has some limitations:

• The Price Match Guarantee takes everything into account including item price plus shipping.
• Promotions such as rebates and "buy one, get one free" offers are not eligible.
• The item must be in stock on the competitor's website
• The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
• Price matching must not result in loss of money to the business.

If you want to check if we can price match a product before you place your order, please contact us.

At Mobility Shop Direct, we strive to deliver your products to you as soon as possible at the most affordable price. We work with a number of reputable suppliers and shipping companies across Australia to achieve this.

Free Shipping Policy

If you live in a Metro or Inner Regional suburb in NSW, VIC, ACT, SA, or QLD, shipping will be FREE. However, if you live outside these areas, shipping costs will be calculated at checkout.

Surcharge for Rural and Remote Locations

For customers living in rural or remote areas, we offer a discounted shipping rate. For example, if a wheelchair typically costs $80 to ship to Sydney but $120 to ship to Perth, shipping to Sydney would be free, while the customer in Perth would pay a discounted rate of $40. Please note that this extra charge is non-refundable, even if the customer decides to return the product.

Order Confirmation

After placing your order, you will receive an order confirmation. This means that we have authorized your credit card or PayPal for the purchase and are preparing your order for shipment.

• We will contact our warehouse to confirm that the item is in stock and available for immediate shipment.
• If your item(s) are available for immediate shipment and pass our fraud checks, we will process the charges and submit the order for shipment.
• If your item is unavailable or your order is flagged as fraudulent, we will attempt to contact you by phone or email. If we cannot reach you, the order may be canceled.
• If shipping costs exceed the estimated amount at checkout, we reserve the right to ask you to pay the difference or cancel your order.

Order Processing

Please allow 1-3 business days for us to prepare your order. We utilize reputable couriers such as StarTrack, TNT, and DHL, and the courier used will depend on your parcel size, availability, and cost at the time of booking.

• Once your order has shipped, you will receive an email with tracking information.

Order Shipment

Shipping times vary depending on the location your product is shipped from and the delivery address. Most of our warehouses are based in NSW. Estimated delivery times are:

• Metro NSW and VIC: 1-4 Business Days
• Metro QLD, ACT, SA: 2-4 Business Days
• Metro WA: 5-8 Business Days
• Rural NSW, VIC, QLD, and SA: 5-8 Business Days
• NT and Rural WA: 7-12 Business Days

Please note that Business Days exclude weekends and public holidays. If you’ve ordered multiple items, they may arrive in separate shipments at different times. If you don’t receive your product within the estimated delivery window, please email us at support@mobilityshopdirect.com.au.

We cannot guarantee a delivery date but can provide an estimated timeframe based on your location. If you need something urgently, we recommend shopping at a local mobility aids retailer, even if they are more expensive.

Delivery Responsibilities

If couriers are unable to successfully deliver your order due to the inability to leave it in a safe place or requiring a signature, it is the customer’s responsibility to pick up the package at the courier's depot or post office. If the item is returned to us and needs to be reshipped, the customer will be required to pay additional shipping fees for the reshipment.

Christmas Holiday Period

Please note that our warehouses are typically closed during the last week of December and the first week of January each year. Orders placed during this period may not be shipped until our warehouses reopen in early January.

Order Inspection

Please inspect your product(s) as soon as possible upon delivery and notify us of any issues, as there may be a limited window to resolve them with suppliers and shipping companies.

• If any products are damaged upon arrival or are faulty, please send photos to support@mobilityshopdirect.com.au within 3 days so we can resolve this for you.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityshopdirect.com.au.

Mobility Shop Direct is committed to providing the Best Returns Policy in the Mobility Aids Industry. Our goal is to make your shopping experience as easy as possible and ensure you're completely satisfied with your purchase. We’ll always do our best to meet your expectations.

MOBILITY SHOP DIRECT 30-DAY EASY HASSLE-FREE RETURN POLICY

Unlike our competitors, we don’t charge a 20% restocking fee or require you to pay for both outgoing and return shipping. However, returned items must be in a condition that can be resold as 'Brand New'—with all original packaging, boxes, and accessories included. You are responsible for the cost of return shipping.

Non-Returnable Items:

• Products at risk of contamination, such as cushions, mattresses, and bathroom/toilet items
• Large or bulky items such as electric lift chairs, beds, and mobility scooters
• Specialised items like rehab walkers and tilt-in-space wheelchairs
• Items that are custom-ordered or not normally kept in stock

All return requests must be submitted in writing within 30 days of purchase. Please note that additional delivery charges for remote or rural areas are non-refundable.

Once a return is approved, we will provide you with the correct return address and a Return Authorisation (RA) number. You must ship the item within 3 business days of receiving this information and provide a valid tracking number. Failure to do so may result in the return being declined.

Questions? Email us: support@mobilityshopdirect.com.au

CANCELLATIONS

You may cancel your order free of charge if it has not yet been physically shipped.

Refunds will only be issued to the original payment method used at checkout.

Email: support@mobilityshopdirect.com.au

DAMAGED MERCHANDISE

If your order arrives damaged, please take photos and contact us within 7 days so we can file a claim and send you a replacement.

Email: support@mobilityshopdirect.com.au

DEFECTIVE MERCHANDISE

Most of our products come with a minimum 12-month manufacturer's warranty. If you discover a defect, let us know and we’ll help arrange a replacement or necessary parts at no cost to you.

Email: support@mobilityshopdirect.com.au

Please allow 7–14 business days after we receive the returned item for inspection and processing of your refund.

Email: support@mobilityshopdirect.com.au

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.

We Are Mobility Aids Experts.

We are Mobility Aids Specialists. We are passionate about the products we sell, whether it be Rollators, Wheelchairs, Kitchen Aids, Bedroom Aids or Bathroom Aids. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Mobility Aids market.

Our customers include Australian Seniors, Disabled Patients, Health Care Professionals, Hospitals, and Nursing Homes who are seeking Mobility Solutions to Improve Mobility, Quality of Life and Overall Health and Wellbeing.

WHAT SETS US APART FROM OUR COMPETITION?

1. We Focus on Empowering You to Maintain Your Mobility, Independence and Freedom, by providing you with the Best Buying Guides, Blog Posts about Topics of Interest, Product Finding Tool and Expert Advice on Mobility Aids.
2. We Offer World Class Customer Service and have thousands of happy customers. When comparing retailers we highly recommend you checkout their reviews on Google, and also see how promptly they answer their phone calls, chats and emails.
3. We have the Best Returns Policy in the Mobility Aids Industry. Unlike our competition who may charge you 20% Restocking Fees and Shipping both ways, we only expect you to return your product in the same condition you received it and pay for return shipping.
4. We Work very hard to Ensure we Offer the Absolute Best Prices Online. If you find another online retailer that Offers a Lower Price than Us, then Email us at support@mobilityshopdirect.com.au and we beat their offer.
5. We Offer FREE Shipping to All Eastern Metro and Inner Regional Suburbs of Australia and Lighting Fast Deliveries. Unlike our competition who may take two weeks to deliver to you, over 95% of our orders have been delivered within 3 business days of shipment.
6. We understand how important Online Security means to you and Guarantee that all your information is Secure with our SSL Encryption.
7. We are a Small Family Owned Business in Australia by shopping with us you are Supporting the Local Australian Suppliers and getting a more Personalised and Caring Service.

OUR MISSION: "TO EMPOWER AUSTRALIANS TO MAINTAIN THEIR MOBILITY, INDEPENDENCE AND FREEDOM"

At Mobility Shop Direct, our mission is to empower every Australian Citizens to Maintain their Independence. Mobility Aids play a Crucial Role in Empowering Australian Citizens whether Senior, Disabled or Overweight, to continue participating in activities they love doing, whether it be taking grand childen for a Walk in the park, smelling roses at the Botanic Gardens, or enjoying coffee with life long friends. With the increasing popularity of the Rollators, Wheelchairs, and Mobility Scooters, everybody's specific needs can be met. 

We Provide the Following Value-Added Benefits with Every Order:

• 100% Secure Shopping
• We Value Your Privacy
• Trusted Brand Names
• Best Returns Policy
• Free Shipping to Metro Australia
• Low Price Guarantee
• Courteous Sales Experts

We have Thousands of Satisfied Customers Across Australia:

WORRIED ABOUT PRICE?

• We are an authorized dealer for our suppliers and we ship directly from their warehouse.
• With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
• We offer Fast Shipping Australia Wide, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

We understand buying a Mobility Aids is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at support@mobilityshopdirect.com.au

MEET THE FOUNDER

Australian owned and operated by David Thiu, Mobility Shop Direct was founded in 2019 to help all Australians find the right Mobility Aids to maintain their Mobility and Independence.

Whilst working as a Locum Pharmacist throughout Australia, David noticed that many of his patients were frustrated by how hard it was to find mobility aids and by the lack of information available. Most Pharmacies either did not stock any Mobility Aids, or those that did only had a limited range available, with many staff members insufficiently trained. Even when shopping online, most of the sites that did sell mobility aids were difficult to navigate, did not provide enough educational material to assist with the buying process, and did not have a wide enough selection.

To fill this gap in the market, David spent hundreds of hours researching, writing buying guides, and building this brand new site that you're on now. Thanks to David you can now shop, browse and learn about Mobility Aids all in one place in the comfort of your own home, and even have everything delivered to your doorsteps!

Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.

How We Give Back To The Community:

We love to give back to our community. Our love for Mobility Aids extends far beyond our local community. We've partnered with Variety to help Children live a better life with the help of Mobility Aids. It's amazing what a difference a Mobility Aid can make to a person's life. Watch this video to learn more about what Variety does for children and families in Australia.

Please consider donating to our fundraising campaign for the Variety. All proceeds go to help children in need to help them gain Mobility, Self Esteem, and Independence. 

CONTACT US

You can call our customer support team on 1300 132 952 Mon-Fri 9am-7pm AEST.

You can chat live with our customer support team  just look for the button in the lower-right corner that says "Chat with our support."

You can email our customer support team: support@mobilityshopdirect.com.au 

You can write to us: 15 Kendall St, C/O D71841, Clyde NSW 2142

We hope you enjoy our Mobility aids as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.

If you want to learn more about Mobility Aids, why you should get one, what they are, how they work, and when the best time to get one is, check out our Rollator Buyer's Guide, our Wheelchair Buyer's Guide, and our Electric Wheelchair Buyer's Guide and feel free to read our Blog Posts as well.

Like us on Facebook

We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952. We are also available via live chat, email support@mobilityshopdirect.com.au or by filling out the form here.

FREQUENTLY ASKED QUESTIONS

How much is shipping? Answer: Shipping is calculated at checkout, but is FREE for Metro and Inner Regional Suburbs of NSW, VIC, ACT, QLD and SA.

How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located relative to warehouse your item shipped from, but as general guide it takes if you are in NSW once shipped it will take:

• Metro NSW and VIC: 1-4 Business Days
• Metro QLD, ACT, SA: 2-4 Business Days
• Metro WA: 5-8 Business Days
• Rural NSW, VIC, QLD, and SA: 5-8 Business Days
• NT and Rural WA: 7-12 Business Days

Please allow us 1-3 business days for your order to be shipped, and note that business days excludes weekends and Public Holidays. Once your order has shipped, you will receive another email with tracking information.

Are You Open During the Christmas Period? Answer: Most of our warehouses will be closed after 21 December 2023, and items ordered after this date might not be shipped until they re-open on 8th January 2024. 

Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price. 

If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.

Can I place my order over the phone? Answer: Yes! We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952.

Do you deliver to PO Box Addresses? Answer: No sorry, in most instances the Post Office will not accept the package and redirect back to sender. There is one way around this however, which is for you to setup a FREE Parcel Collect Address. 

Do you have a showroom or shop? Answer: At this stage we do not have a showroom or shop, and our entire catalogue is online and we strive to provide you with the best prices, service and shopping experience. If you would like to see the product in person you can try Googling the [Product Name] + [Your Suburb] to find your nearest retailer.

Are NDIS Registered? Answer: No, we are not registered with the NDIS, but can provide you with invoices to claim if you are on a Self Managed Plan via our NDIS Order Form.

Do You Sell Replacement Parts? Answer: Yes, we are able to source some replacement parts. Feel free to email us with details of what you are looking for and your shipping address so we can provide you with a quote.

Can I pick up my product? Answer: Due to health concerns and limited staff our warehouses do not offer pickup services, but we do offer fast shipping direct to your doorsteps.

Do you offer your products for hire or rent? Can I borrow one of your products instead of purchasing it? Answer: We do not offer our products for hire or for rent. All of our products are for sale only.

Do you have a storefront? Answer: We do not have a physical storefront, but we are able to provide the product that best suits your needs by gathering information from you to recommend you one and we can send it directly to your doorsteps. 

If you have a question that isn't covered here, feel free to call us on 1300 132 952, email us at support@mobilityshopdirect.com.au, or by leaving a message on our contact us form.