Heavy Duty Outdoor Bariatric Walker 200kg
Bariatric Heavy Duty Rollator Ideal for Outdoor Use
Ideal for Bariatric Users looking for a Mobility Aid for Outdoor Use the Heavy Duty Walker 200kg is Built for Optimal Durability, Comfort and Maneuverability.
Constructed out of Heavy Duty Powder Coated Aluminium Frame it can withstand weights of up to 200kg, and is easily foldable for Storage and Transport.
A wide padded seat with that is 49.5CM wide provides a comfortable seat to sit on and recharge your batteries regardless of whether you are waiting in line for your scripts at the Pharmacy, Shopping or having a walk in the park.
A convenient basket under the seat allows you to take all your essentials such as snacks, water, and medicines with you and still have plenty of room for extra shopping.
Outdoor Bariatric Walker Features:
- Specially designed with a robust heavier gauge steel tubing to offer reliable support for heavier users.
- Wider frame and seat ideal for anybody who would benefit from improved spaciousness.
- Ergonomic handgrips offer optimal control.
- Adjustable handle height improves the comfort and posture of the user.
- Large 7.5" Wheels make it ideal for Navigator Outdoors.
- Loop lockable brakes improve safety during use.
- The basket under the seat enables easy carrying of personal items.
- Folds away for improved convenience during storage or transportation.
Outdoor Bariatric Walker Specifications:
- Max User Weight: 200kg
- Seat Height: 570mm
- Seat Width: 495mm
- Seat Depth: 355mm
- Overall Height: 855 - 975mm
- Overall Width: 735mm
- Overall Depth: 655mm
- Folded Dimensions (handles removed): 90cm (H) x 75cm (W) x 37cm (D)
- Backrest: Curved
- Wheel: 7.5"
- Tyre: PVC, Black
- Net Weight: 8.8kg
- Heavy Duty Outdoor Bariatric Walker Product Manual
Suitability Check for Heavy Duty Outdoor Bariatric Walker
Before purchasing this product please double check that:- Your weight is less than 160 kg
- Your waist circumference is less than 99 cm
- Your height is between 167 cm and 190 cm
- You can lift 8.8 kg
Sizing Guide for Outdoor Bariatric Walker
Handle Height Suitability
- With your shoes on stand upright, and let your hands hang on the sides
- Measure the distance between the floor and the creases of your wrists
- Add about 5cm to this measurement
- If this number is between 85.5-97.5cm then the handle height is suitable for you
As a General Guide this walker should be suitable for users between 165-189cm tall.
Seat Width Suitability
- Sit on your dining chair
- Measure the widest width between your legs/buttocks
- Add 4cm to this measurement
- If this number is less than 49.5cm then the Seat Width is wide enough
Outdoor Bariatric Walker FAQ
- Q1: Does this product come pre-assembled?
- A1: Yes, this walker comes pre-assembled, but you may need to attach the backrest and adjust the handles.
- Q2: How much does shipping cost?
- A2: Shipping is calculate at checkout based on your location, but if you live in a Metro or Inner Regional Area it is FREE.
- Q3: Is it suitable for outdoor use?
- A3: Yes, this walker features large durable 7.5" PVC wheels making it suitable for use both indoors and outdoors.
Important Note:
Please check that your doorways are less than 73.5cm.
Bariatric Heavy Duty Rollator Ideal for Outdoor Use
Ideal for Bariatric Users looking for a Mobility Aid for Outdoor Use the Heavy Duty Walker 200kg is Built for Optimal Durability, Comfort and Maneuverability.
Constructed out of Heavy Duty Powder Coated Aluminium Frame it can withstand weights of up to 200kg, and is easily foldable for Storage and Transport.
A wide padded seat with that is 49.5CM wide provides a comfortable seat to sit on and recharge your batteries regardless of whether you are waiting in line for your scripts at the Pharmacy, Shopping or having a walk in the park.
A convenient basket under the seat allows you to take all your essentials such as snacks, water, and medicines with you and still have plenty of room for extra shopping.
Outdoor Bariatric Walker Features:
- Specially designed with a robust heavier gauge steel tubing to offer reliable support for heavier users.
- Wider frame and seat ideal for anybody who would benefit from improved spaciousness.
- Ergonomic handgrips offer optimal control.
- Adjustable handle height improves the comfort and posture of the user.
- Large 7.5" Wheels make it ideal for Navigator Outdoors.
- Loop lockable brakes improve safety during use.
- The basket under the seat enables easy carrying of personal items.
- Folds away for improved convenience during storage or transportation.
Outdoor Bariatric Walker Specifications:
- Max User Weight: 200kg
- Seat Height: 570mm
- Seat Width: 495mm
- Seat Depth: 355mm
- Overall Height: 855 - 975mm
- Overall Width: 735mm
- Overall Depth: 655mm
- Folded Dimensions (handles removed): 90cm (H) x 75cm (W) x 37cm (D)
- Backrest: Curved
- Wheel: 7.5"
- Tyre: PVC, Black
- Net Weight: 8.8kg
- Heavy Duty Outdoor Bariatric Walker Product Manual
Suitability Check for Heavy Duty Outdoor Bariatric Walker
Before purchasing this product please double check that:- Your weight is less than 160 kg
- Your waist circumference is less than 99 cm
- Your height is between 167 cm and 190 cm
- You can lift 8.8 kg
Sizing Guide for Outdoor Bariatric Walker
Handle Height Suitability
- With your shoes on stand upright, and let your hands hang on the sides
- Measure the distance between the floor and the creases of your wrists
- Add about 5cm to this measurement
- If this number is between 85.5-97.5cm then the handle height is suitable for you
As a General Guide this walker should be suitable for users between 165-189cm tall.
Seat Width Suitability
- Sit on your dining chair
- Measure the widest width between your legs/buttocks
- Add 4cm to this measurement
- If this number is less than 49.5cm then the Seat Width is wide enough
Outdoor Bariatric Walker FAQ
- Q1: Does this product come pre-assembled?
- A1: Yes, this walker comes pre-assembled, but you may need to attach the backrest and adjust the handles.
- Q2: How much does shipping cost?
- A2: Shipping is calculate at checkout based on your location, but if you live in a Metro or Inner Regional Area it is FREE.
- Q3: Is it suitable for outdoor use?
- A3: Yes, this walker features large durable 7.5" PVC wheels making it suitable for use both indoors and outdoors.
Important Note:
Please check that your doorways are less than 73.5cm.
At Mobility Shop Direct, we work very hard to ensure we offer the absolute Best Prices Online. If you find another online store that offers a lower price than us, please let us know and we will match or beat their prices.
We want you to feel confident shopping with us, and our Lowest Price Guarantee means that if you find a lower price than us while browsing online before your purchase or within 30 days of purchase, we'll refund you the difference.
Simply email support@mobilityshopdirect.com.au the link to the product on our competitiors website within 30 days from the date of your order and we will process the refund accordingly.
Our Lowest Price Guarantee has some limitations:
- The Price Match Guarantee takes everything into account including item price plus shipping.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
- The item must be in stock on the competitor's website
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- Price matching must not result in loss of money to the business.
If you want to check if we can price match a product before you place your order, please contact us.
At Mobility Shop Direct, we strive to deliver your products to you as soon as possible at the most affordable price. We work with a number of reputable suppliers and shipping companies across Australia to achieve this.
Free Shipping Policy
If you live in a Metro or Inner Regional suburb in NSW, VIC, ACT, SA, or QLD, shipping will be FREE. However, if you live outside these areas, shipping costs will be calculated at checkout.
Surcharge for Rural and Remote Locations
For customers living in rural or remote areas, we offer a discounted shipping rate. For example, if a wheelchair typically costs $80 to ship to Sydney but $120 to ship to Perth, shipping to Sydney would be free, while the customer in Perth would pay a discounted rate of $40. Please note that this extra charge is non-refundable, even if the customer decides to return the product.
Order Confirmation
After placing your order, you will receive an order confirmation. This means that we have authorized your credit card or PayPal for the purchase and are preparing your order for shipment.
- We will contact our warehouse to confirm that the item is in stock and available for immediate shipment.
- If your item(s) are available for immediate shipment and pass our fraud checks, we will process the charges and submit the order for shipment.
- If your item is unavailable or your order is flagged as fraudulent, we will attempt to contact you by phone or email. If we cannot reach you, the order may be canceled.
- If shipping costs exceed the estimated amount at checkout, we reserve the right to ask you to pay the difference or cancel your order.
Order Processing
Please allow 1-3 business days for us to prepare your order. We utilize reputable couriers such as StarTrack, TNT, and DHL, and the courier used will depend on your parcel size, availability, and cost at the time of booking.
- Once your order has shipped, you will receive an email with tracking information.
Order Shipment
Shipping times vary depending on the location your product is shipped from and the delivery address. Most of our warehouses are based in NSW. Estimated delivery times are:
- Metro NSW and VIC: 1-4 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 5-8 Business Days
- Rural NSW, VIC, QLD, and SA: 5-8 Business Days
- NT and Rural WA: 7-12 Business Days
Please note that Business Days exclude weekends and public holidays. If you’ve ordered multiple items, they may arrive in separate shipments at different times. If you don’t receive your product within the estimated delivery window, please email us at support@mobilityshopdirect.com.au.
We cannot guarantee a delivery date but can provide an estimated timeframe based on your location. If you need something urgently, we recommend shopping at a local mobility aids retailer, even if they are more expensive.
Delivery Responsibilities
If couriers are unable to successfully deliver your order due to the inability to leave it in a safe place or requiring a signature, it is the customer’s responsibility to pick up the package at the courier's depot or post office. If the item is returned to us and needs to be reshipped, the customer will be required to pay additional shipping fees for the reshipment.
Christmas Holiday Period
Please note that our warehouses are typically closed during the last week of December and the first week of January each year. Orders placed during this period may not be shipped until our warehouses reopen in early January.
Order Inspection
Please inspect your product(s) as soon as possible upon delivery and notify us of any issues, as there may be a limited window to resolve them with suppliers and shipping companies.
- If any products are damaged upon arrival or are faulty, please send photos to support@mobilityshopdirect.com.au within 3 days so we can resolve this for you.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityshopdirect.com.au.
Mobility Shop Direct is committed to providing the Best Returns Policy in the Mobility Aids Industry. Our goal is to make your shopping experience as easy-going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
MOBILITY SHOP DIRECT 30-DAY EASY HASSLE-FREE RETURN POLICY
Unlike our competitors, we do not charge a 20% restocking fee and expect you to cover shipping both ways. However, we do expect products to be returned in a condition resealable as 'Brand New' with the original box and packaging, and we expect you to cover the cost of return shipping.
Non-Returnable Items:
- Products at risk of contamination, such as cushions, mattresses, and bathroom and toilet items.
- Large, bulky, and/or heavy products, such as electric lift chairs, electric beds, and mobility scooters.
- Specialized products, such as rehab walkers and tilt-in-space wheelchairs.
- Products that are not normally stocked and require special ordering.
All return requests must be submitted in writing within 30 days of purchase. Please note that if extra charges were incurred due to shipping to remote or rural locations, these charges will not be refundable.
Questions? Email Us: support@mobilityshopdirect.com.au
CANCELLATIONS
You can cancel your order free of charge if the order has not been physically shipped.
Refunds will only be issued to the original credit card used when placing your order.
Email: support@mobilityshopdirect.com.au
DAMAGED MERCHANDISE
We do our best to work with the most reputable and reliable suppliers, but in the event your parcel arrives damaged, please take photos and contact us as soon as possible, ideally within 7 days, so we can lodge a claim and arrange for a replacement product to be sent to you.
Email: support@mobilityshopdirect.com.au
DEFECTIVE MERCHANDISE
Most of our products come with at least a 12-month manufacturer's warranty. Please let us know if you discover any manufacturer's defects, and we will help you get parts or replace the product at no additional cost.
Email: support@mobilityshopdirect.com.au
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.
We Are Mobility Aids Experts.
We are Mobility Aids Specialists. We are passionate about the products we sell, whether it be Rollators, Wheelchairs, Kitchen Aids, Bedroom Aids or Bathroom Aids. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Mobility Aids market.
Our customers include Australian Seniors, Disabled Patients, Health Care Professionals, Hospitals, and Nursing Homes who are seeking Mobility Solutions to Improve Mobility, Quality of Life and Overall Health and Wellbeing.
WHAT SETS US APART FROM OUR COMPETITION?
- We Focus on Empowering You to Maintain Your Mobility, Independence and Freedom, by providing you with the Best Buying Guides, Blog Posts about Topics of Interest, Product Finding Tool and Expert Advice on Mobility Aids.
- We Offer World Class Customer Service and have thousands of happy customers. When comparing retailers we highly recommend you checkout their reviews on Google, and also see how promptly they answer their phone calls, chats and emails.
- We have the Best Returns Policy in the Mobility Aids Industry. Unlike our competition who may charge you 20% Restocking Fees and Shipping both ways, we only expect you to return your product in the same condition you received it and pay for return shipping.
- We Work very hard to Ensure we Offer the Absolute Best Prices Online. If you find another online retailer that Offers a Lower Price than Us, then Email us at support@mobilityshopdirect.com.au and we beat their offer.
- We Offer FREE Shipping to All Eastern Metro and Inner Regional Suburbs of Australia and Lighting Fast Deliveries. Unlike our competition who may take two weeks to deliver to you, over 95% of our orders have been delivered within 3 business days of shipment.
- We understand how important Online Security means to you and Guarantee that all your information is Secure with our SSL Encryption.
- We are a Small Family Owned Business in Australia by shopping with us you are Supporting the Local Australian Suppliers and getting a more Personalised and Caring Service.
OUR MISSION: "TO EMPOWER AUSTRALIANS TO MAINTAIN THEIR MOBILITY, INDEPENDENCE AND FREEDOM"
At Mobility Shop Direct, our mission is to empower every Australian Citizens to Maintain their Independence. Mobility Aids play a Crucial Role in Empowering Australian Citizens whether Senior, Disabled or Overweight, to continue participating in activities they love doing, whether it be taking grand childen for a Walk in the park, smelling roses at the Botanic Gardens, or enjoying coffee with life long friends. With the increasing popularity of the Rollators, Wheelchairs, and Mobility Scooters, everybody's specific needs can be met.
We Provide the Following Value-Added Benefits with Every Order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Best Returns Policy
- Free Shipping to Metro Australia
- Low Price Guarantee
- Courteous Sales Experts
We have Thousands of Satisfied Customers Across Australia:
WORRIED ABOUT PRICE?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer Fast Shipping Australia Wide, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Aids is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@mobilityshopdirect.com.au
MEET THE FOUNDER
Australian owned and operated by David Thiu, Mobility Shop Direct was founded in 2019 to help all Australians find the right Mobility Aids to maintain their Mobility and Independence.
Whilst working as a Locum Pharmacist throughout Australia, David noticed that many of his patients were frustrated by how hard it was to find mobility aids and by the lack of information available. Most Pharmacies either did not stock any Mobility Aids, or those that did only had a limited range available, with many staff members insufficiently trained. Even when shopping online, most of the sites that did sell mobility aids were difficult to navigate, did not provide enough educational material to assist with the buying process, and did not have a wide enough selection.
To fill this gap in the market, David spent hundreds of hours researching, writing buying guides, and building this brand new site that you're on now. Thanks to David you can now shop, browse and learn about Mobility Aids all in one place in the comfort of your own home, and even have everything delivered to your doorsteps!
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
How We Give Back To The Community:
We love to give back to our community. Our love for Mobility Aids extends far beyond our local community. We've partnered with Variety to help Children live a better life with the help of Mobility Aids. It's amazing what a difference a Mobility Aid can make to a person's life. Watch this video to learn more about what Variety does for children and families in Australia.
Please consider donating to our fundraising campaign for the Variety. All proceeds go to help children in need to help them gain Mobility, Self Esteem, and Independence.
CONTACT US
You can call our customer support team on 1300 132 952 Mon-Fri 9am-7pm AEST.
You can chat live with our customer support team just look for the button in the lower-right corner that says "Chat with our support."
You can email our customer support team: support@mobilityshopdirect.com.au
You can write to us: 15 Kendall St, C/O D71841, Clyde NSW 2142
We hope you enjoy our Mobility aids as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Aids, why you should get one, what they are, how they work, and when the best time to get one is, check out our Rollator Buyer's Guide, our Wheelchair Buyer's Guide, and our Electric Wheelchair Buyer's Guide and feel free to read our Blog Posts as well.
We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952. We are also available via live chat, email support@mobilityshopdirect.com.au or by filling out the form here.
FREQUENTLY ASKED QUESTIONS
How much is shipping? Answer: Shipping is calculated at checkout, but is FREE for Metro and Inner Regional Suburbs of NSW, VIC, ACT, QLD and SA.
How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located relative to warehouse your item shipped from, but as general guide it takes if you are in NSW once shipped it will take:
- Metro NSW and VIC: 1-4 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 5-8 Business Days
- Rural NSW, VIC, QLD, and SA: 5-8 Business Days
- NT and Rural WA: 7-12 Business Days
Please allow us 1-3 business days for your order to be shipped, and note that business days excludes weekends and Public Holidays. Once your order has shipped, you will receive another email with tracking information.
Are You Open During the Christmas Period? Answer: Most of our warehouses will be closed after 21 December 2023, and items ordered after this date might not be shipped until they re-open on 8th January 2024.
Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.
Can I place my order over the phone? Answer: Yes! We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952.
Do you deliver to PO Box Addresses? Answer: No sorry, in most instances the Post Office will not accept the package and redirect back to sender. There is one way around this however, which is for you to setup a FREE Parcel Collect Address.
Do you have a showroom or shop? Answer: At this stage we do not have a showroom or shop, and our entire catalogue is online and we strive to provide you with the best prices, service and shopping experience. If you would like to see the product in person you can try Googling the [Product Name] + [Your Suburb] to find your nearest retailer.
Are NDIS Registered? Answer: No, we are not registered with the NDIS, but can provide you with invoices to claim if you are on a Self Managed Plan via our NDIS Order Form.
Do You Sell Replacement Parts? Answer: Yes, we are able to source some replacement parts. Feel free to email us with details of what you are looking for and your shipping address so we can provide you with a quote.
Can I pick up my product? Answer: Due to health concerns and limited staff our warehouses do not offer pickup services, but we do offer fast shipping direct to your doorsteps.
Do you offer your products for hire or rent? Can I borrow one of your products instead of purchasing it? Answer: We do not offer our products for hire or for rent. All of our products are for sale only.
Do you have a storefront? Answer: We do not have a physical storefront, but we are able to provide the product that best suits your needs by gathering information from you to recommend you one and we can send it directly to your doorsteps.
If you have a question that isn't covered here, feel free to call us on 1300 132 952, email us at support@mobilityshopdirect.com.au, or by leaving a message on our contact us form.
Bariatric Heavy Duty Rollator Ideal for Outdoor Use
Ideal for Bariatric Users looking for a Mobility Aid for Outdoor Use the Heavy Duty Walker 200kg is Built for Optimal Durability, Comfort and Maneuverability.
Constructed out of Heavy Duty Powder Coated Aluminium Frame it can withstand weights of up to 200kg, and is easily foldable for Storage and Transport.
A wide padded seat with that is 49.5CM wide provides a comfortable seat to sit on and recharge your batteries regardless of whether you are waiting in line for your scripts at the Pharmacy, Shopping or having a walk in the park.
A convenient basket under the seat allows you to take all your essentials such as snacks, water, and medicines with you and still have plenty of room for extra shopping.
Outdoor Bariatric Walker Features:
- Specially designed with a robust heavier gauge steel tubing to offer reliable support for heavier users.
- Wider frame and seat ideal for anybody who would benefit from improved spaciousness.
- Ergonomic handgrips offer optimal control.
- Adjustable handle height improves the comfort and posture of the user.
- Large 7.5" Wheels make it ideal for Navigator Outdoors.
- Loop lockable brakes improve safety during use.
- The basket under the seat enables easy carrying of personal items.
- Folds away for improved convenience during storage or transportation.
Outdoor Bariatric Walker Specifications:
- Max User Weight: 200kg
- Seat Height: 570mm
- Seat Width: 495mm
- Seat Depth: 355mm
- Overall Height: 855 - 975mm
- Overall Width: 735mm
- Overall Depth: 655mm
- Folded Dimensions (handles removed): 90cm (H) x 75cm (W) x 37cm (D)
- Backrest: Curved
- Wheel: 7.5"
- Tyre: PVC, Black
- Net Weight: 8.8kg
- Heavy Duty Outdoor Bariatric Walker Product Manual
Suitability Check for Heavy Duty Outdoor Bariatric Walker
Before purchasing this product please double check that:- Your weight is less than 160 kg
- Your waist circumference is less than 99 cm
- Your height is between 167 cm and 190 cm
- You can lift 8.8 kg
Sizing Guide for Outdoor Bariatric Walker
Handle Height Suitability
- With your shoes on stand upright, and let your hands hang on the sides
- Measure the distance between the floor and the creases of your wrists
- Add about 5cm to this measurement
- If this number is between 85.5-97.5cm then the handle height is suitable for you
As a General Guide this walker should be suitable for users between 165-189cm tall.
Seat Width Suitability
- Sit on your dining chair
- Measure the widest width between your legs/buttocks
- Add 4cm to this measurement
- If this number is less than 49.5cm then the Seat Width is wide enough
Outdoor Bariatric Walker FAQ
- Q1: Does this product come pre-assembled?
- A1: Yes, this walker comes pre-assembled, but you may need to attach the backrest and adjust the handles.
- Q2: How much does shipping cost?
- A2: Shipping is calculate at checkout based on your location, but if you live in a Metro or Inner Regional Area it is FREE.
- Q3: Is it suitable for outdoor use?
- A3: Yes, this walker features large durable 7.5" PVC wheels making it suitable for use both indoors and outdoors.
Important Note:
Please check that your doorways are less than 73.5cm.
At Mobility Shop Direct, we work very hard to ensure we offer the absolute Best Prices Online. If you find another online store that offers a lower price than us, please let us know and we will match or beat their prices.
We want you to feel confident shopping with us, and our Lowest Price Guarantee means that if you find a lower price than us while browsing online before your purchase or within 30 days of purchase, we'll refund you the difference.
Simply email support@mobilityshopdirect.com.au the link to the product on our competitiors website within 30 days from the date of your order and we will process the refund accordingly.
Our Lowest Price Guarantee has some limitations:
- The Price Match Guarantee takes everything into account including item price plus shipping.
- Promotions such as rebates and "buy one, get one free" offers are not eligible.
- The item must be in stock on the competitor's website
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- Price matching must not result in loss of money to the business.
If you want to check if we can price match a product before you place your order, please contact us.
At Mobility Shop Direct, we strive to deliver your products to you as soon as possible at the most affordable price. We work with a number of reputable suppliers and shipping companies across Australia to achieve this.
Free Shipping Policy
If you live in a Metro or Inner Regional suburb in NSW, VIC, ACT, SA, or QLD, shipping will be FREE. However, if you live outside these areas, shipping costs will be calculated at checkout.
Surcharge for Rural and Remote Locations
For customers living in rural or remote areas, we offer a discounted shipping rate. For example, if a wheelchair typically costs $80 to ship to Sydney but $120 to ship to Perth, shipping to Sydney would be free, while the customer in Perth would pay a discounted rate of $40. Please note that this extra charge is non-refundable, even if the customer decides to return the product.
Order Confirmation
After placing your order, you will receive an order confirmation. This means that we have authorized your credit card or PayPal for the purchase and are preparing your order for shipment.
- We will contact our warehouse to confirm that the item is in stock and available for immediate shipment.
- If your item(s) are available for immediate shipment and pass our fraud checks, we will process the charges and submit the order for shipment.
- If your item is unavailable or your order is flagged as fraudulent, we will attempt to contact you by phone or email. If we cannot reach you, the order may be canceled.
- If shipping costs exceed the estimated amount at checkout, we reserve the right to ask you to pay the difference or cancel your order.
Order Processing
Please allow 1-3 business days for us to prepare your order. We utilize reputable couriers such as StarTrack, TNT, and DHL, and the courier used will depend on your parcel size, availability, and cost at the time of booking.
- Once your order has shipped, you will receive an email with tracking information.
Order Shipment
Shipping times vary depending on the location your product is shipped from and the delivery address. Most of our warehouses are based in NSW. Estimated delivery times are:
- Metro NSW and VIC: 1-4 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 5-8 Business Days
- Rural NSW, VIC, QLD, and SA: 5-8 Business Days
- NT and Rural WA: 7-12 Business Days
Please note that Business Days exclude weekends and public holidays. If you’ve ordered multiple items, they may arrive in separate shipments at different times. If you don’t receive your product within the estimated delivery window, please email us at support@mobilityshopdirect.com.au.
We cannot guarantee a delivery date but can provide an estimated timeframe based on your location. If you need something urgently, we recommend shopping at a local mobility aids retailer, even if they are more expensive.
Delivery Responsibilities
If couriers are unable to successfully deliver your order due to the inability to leave it in a safe place or requiring a signature, it is the customer’s responsibility to pick up the package at the courier's depot or post office. If the item is returned to us and needs to be reshipped, the customer will be required to pay additional shipping fees for the reshipment.
Christmas Holiday Period
Please note that our warehouses are typically closed during the last week of December and the first week of January each year. Orders placed during this period may not be shipped until our warehouses reopen in early January.
Order Inspection
Please inspect your product(s) as soon as possible upon delivery and notify us of any issues, as there may be a limited window to resolve them with suppliers and shipping companies.
- If any products are damaged upon arrival or are faulty, please send photos to support@mobilityshopdirect.com.au within 3 days so we can resolve this for you.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityshopdirect.com.au.
Mobility Shop Direct is committed to providing the Best Returns Policy in the Mobility Aids Industry. Our goal is to make your shopping experience as easy-going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
MOBILITY SHOP DIRECT 30-DAY EASY HASSLE-FREE RETURN POLICY
Unlike our competitors, we do not charge a 20% restocking fee and expect you to cover shipping both ways. However, we do expect products to be returned in a condition resealable as 'Brand New' with the original box and packaging, and we expect you to cover the cost of return shipping.
Non-Returnable Items:
- Products at risk of contamination, such as cushions, mattresses, and bathroom and toilet items.
- Large, bulky, and/or heavy products, such as electric lift chairs, electric beds, and mobility scooters.
- Specialized products, such as rehab walkers and tilt-in-space wheelchairs.
- Products that are not normally stocked and require special ordering.
All return requests must be submitted in writing within 30 days of purchase. Please note that if extra charges were incurred due to shipping to remote or rural locations, these charges will not be refundable.
Questions? Email Us: support@mobilityshopdirect.com.au
CANCELLATIONS
You can cancel your order free of charge if the order has not been physically shipped.
Refunds will only be issued to the original credit card used when placing your order.
Email: support@mobilityshopdirect.com.au
DAMAGED MERCHANDISE
We do our best to work with the most reputable and reliable suppliers, but in the event your parcel arrives damaged, please take photos and contact us as soon as possible, ideally within 7 days, so we can lodge a claim and arrange for a replacement product to be sent to you.
Email: support@mobilityshopdirect.com.au
DEFECTIVE MERCHANDISE
Most of our products come with at least a 12-month manufacturer's warranty. Please let us know if you discover any manufacturer's defects, and we will help you get parts or replace the product at no additional cost.
Email: support@mobilityshopdirect.com.au
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund.
We Are Mobility Aids Experts.
We are Mobility Aids Specialists. We are passionate about the products we sell, whether it be Rollators, Wheelchairs, Kitchen Aids, Bedroom Aids or Bathroom Aids. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Mobility Aids market.
Our customers include Australian Seniors, Disabled Patients, Health Care Professionals, Hospitals, and Nursing Homes who are seeking Mobility Solutions to Improve Mobility, Quality of Life and Overall Health and Wellbeing.
WHAT SETS US APART FROM OUR COMPETITION?
- We Focus on Empowering You to Maintain Your Mobility, Independence and Freedom, by providing you with the Best Buying Guides, Blog Posts about Topics of Interest, Product Finding Tool and Expert Advice on Mobility Aids.
- We Offer World Class Customer Service and have thousands of happy customers. When comparing retailers we highly recommend you checkout their reviews on Google, and also see how promptly they answer their phone calls, chats and emails.
- We have the Best Returns Policy in the Mobility Aids Industry. Unlike our competition who may charge you 20% Restocking Fees and Shipping both ways, we only expect you to return your product in the same condition you received it and pay for return shipping.
- We Work very hard to Ensure we Offer the Absolute Best Prices Online. If you find another online retailer that Offers a Lower Price than Us, then Email us at support@mobilityshopdirect.com.au and we beat their offer.
- We Offer FREE Shipping to All Eastern Metro and Inner Regional Suburbs of Australia and Lighting Fast Deliveries. Unlike our competition who may take two weeks to deliver to you, over 95% of our orders have been delivered within 3 business days of shipment.
- We understand how important Online Security means to you and Guarantee that all your information is Secure with our SSL Encryption.
- We are a Small Family Owned Business in Australia by shopping with us you are Supporting the Local Australian Suppliers and getting a more Personalised and Caring Service.
OUR MISSION: "TO EMPOWER AUSTRALIANS TO MAINTAIN THEIR MOBILITY, INDEPENDENCE AND FREEDOM"
At Mobility Shop Direct, our mission is to empower every Australian Citizens to Maintain their Independence. Mobility Aids play a Crucial Role in Empowering Australian Citizens whether Senior, Disabled or Overweight, to continue participating in activities they love doing, whether it be taking grand childen for a Walk in the park, smelling roses at the Botanic Gardens, or enjoying coffee with life long friends. With the increasing popularity of the Rollators, Wheelchairs, and Mobility Scooters, everybody's specific needs can be met.
We Provide the Following Value-Added Benefits with Every Order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Best Returns Policy
- Free Shipping to Metro Australia
- Low Price Guarantee
- Courteous Sales Experts
We have Thousands of Satisfied Customers Across Australia:
WORRIED ABOUT PRICE?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer Fast Shipping Australia Wide, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Aids is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@mobilityshopdirect.com.au
MEET THE FOUNDER
Australian owned and operated by David Thiu, Mobility Shop Direct was founded in 2019 to help all Australians find the right Mobility Aids to maintain their Mobility and Independence.
Whilst working as a Locum Pharmacist throughout Australia, David noticed that many of his patients were frustrated by how hard it was to find mobility aids and by the lack of information available. Most Pharmacies either did not stock any Mobility Aids, or those that did only had a limited range available, with many staff members insufficiently trained. Even when shopping online, most of the sites that did sell mobility aids were difficult to navigate, did not provide enough educational material to assist with the buying process, and did not have a wide enough selection.
To fill this gap in the market, David spent hundreds of hours researching, writing buying guides, and building this brand new site that you're on now. Thanks to David you can now shop, browse and learn about Mobility Aids all in one place in the comfort of your own home, and even have everything delivered to your doorsteps!
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
How We Give Back To The Community:
We love to give back to our community. Our love for Mobility Aids extends far beyond our local community. We've partnered with Variety to help Children live a better life with the help of Mobility Aids. It's amazing what a difference a Mobility Aid can make to a person's life. Watch this video to learn more about what Variety does for children and families in Australia.
Please consider donating to our fundraising campaign for the Variety. All proceeds go to help children in need to help them gain Mobility, Self Esteem, and Independence.
CONTACT US
You can call our customer support team on 1300 132 952 Mon-Fri 9am-7pm AEST.
You can chat live with our customer support team just look for the button in the lower-right corner that says "Chat with our support."
You can email our customer support team: support@mobilityshopdirect.com.au
You can write to us: 15 Kendall St, C/O D71841, Clyde NSW 2142
We hope you enjoy our Mobility aids as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Aids, why you should get one, what they are, how they work, and when the best time to get one is, check out our Rollator Buyer's Guide, our Wheelchair Buyer's Guide, and our Electric Wheelchair Buyer's Guide and feel free to read our Blog Posts as well.
We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952. We are also available via live chat, email support@mobilityshopdirect.com.au or by filling out the form here.
FREQUENTLY ASKED QUESTIONS
How much is shipping? Answer: Shipping is calculated at checkout, but is FREE for Metro and Inner Regional Suburbs of NSW, VIC, ACT, QLD and SA.
How long will my order take to arrive? Answer: Delivery times will vary depending on where you are located relative to warehouse your item shipped from, but as general guide it takes if you are in NSW once shipped it will take:
- Metro NSW and VIC: 1-4 Business Days
- Metro QLD, ACT, SA: 2-4 Business Days
- Metro WA: 5-8 Business Days
- Rural NSW, VIC, QLD, and SA: 5-8 Business Days
- NT and Rural WA: 7-12 Business Days
Please allow us 1-3 business days for your order to be shipped, and note that business days excludes weekends and Public Holidays. Once your order has shipped, you will receive another email with tracking information.
Are You Open During the Christmas Period? Answer: Most of our warehouses will be closed after 21 December 2023, and items ordered after this date might not be shipped until they re-open on 8th January 2024.
Which courier will deliver my package? Answer: We utilise a range of shipping companies to deliver packages throughout Australia such as StarTrack, DHL and TNT. The shipping company we use depends on the size of your package, availability of couriers and price.
If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by email to place your order.
Can I place my order over the phone? Answer: Yes! We are available 9am-7pm Monday-Friday AEST. You can reach us at 1300 132 952.
Do you deliver to PO Box Addresses? Answer: No sorry, in most instances the Post Office will not accept the package and redirect back to sender. There is one way around this however, which is for you to setup a FREE Parcel Collect Address.
Do you have a showroom or shop? Answer: At this stage we do not have a showroom or shop, and our entire catalogue is online and we strive to provide you with the best prices, service and shopping experience. If you would like to see the product in person you can try Googling the [Product Name] + [Your Suburb] to find your nearest retailer.
Are NDIS Registered? Answer: No, we are not registered with the NDIS, but can provide you with invoices to claim if you are on a Self Managed Plan via our NDIS Order Form.
Do You Sell Replacement Parts? Answer: Yes, we are able to source some replacement parts. Feel free to email us with details of what you are looking for and your shipping address so we can provide you with a quote.
Can I pick up my product? Answer: Due to health concerns and limited staff our warehouses do not offer pickup services, but we do offer fast shipping direct to your doorsteps.
Do you offer your products for hire or rent? Can I borrow one of your products instead of purchasing it? Answer: We do not offer our products for hire or for rent. All of our products are for sale only.
Do you have a storefront? Answer: We do not have a physical storefront, but we are able to provide the product that best suits your needs by gathering information from you to recommend you one and we can send it directly to your doorsteps.
If you have a question that isn't covered here, feel free to call us on 1300 132 952, email us at support@mobilityshopdirect.com.au, or by leaving a message on our contact us form.
Heavy Duty Outdoor Bariatric Walker 200kg Reviews
- Reviews
- Questions
Thank you for submitting a review!
Your input is very much appreciated. Share it with your friends so they can enjoy it too!
AustraliaI love my new rollator you do it a diservous by calling it a walker
It is great but it would be a bit big for a normal car we have a Skoda Kodiac so it fits well
Mobility Shop Direct
Dear Anne, Thank you for your feedback! We're delighted to hear that you love your new rollator and that it fits well in your Skoda Kodiaq. We appreciate your insight about the name—your perspective is valuable, and we'll keep it in mind. If you have any further questions or need assistance, please feel free to reach out. We're always here to help! Warm regards, Mobility Shop Direct Team
AustraliaTerrific
I love this walker. I don't need the Bariatric size but because I live on a farm and do a lot of walking outside, I wanted something heavy duty and this does the job. The storage bag under the seat is a good size and very handy to store your personal items, water and a little bit of shopping. The extra big size makes it very comfortable and easy to wheel over rough ground. No problems with purchase and delivery and I am very happy with the entire experience.
Mobility Shop Direct
Dear Jacqueline, Thank you for your terrific 5-star review! It's wonderful to know that the heavy-duty design and the extra big size make it comfortable and easy to wheel over rough ground at the farm. We're also glad that the storage bag under the seat is useful for storing your personal items, water, and a bit of shopping. Ensuring our products provide both functionality and convenience is a top priority for us, and we're pleased that we met your expectations with this purchase. Your satisfaction with the entire experience, including the purchase and delivery, is greatly appreciated. If you ever have any questions or require further assistance, please don't hesitate to contact us. We're here to help! Warm regards, Mobility Shop Direct Team
AustraliaVery easy to order and delivery was fast. Ordered via phone, person I spoke to was really helpful. Easy to fold down, and basket under is a good idea.
AustraliaSturdy, secure and safe
Very happy with this sturdy and safe walker. I live on a rural property and use this walker on rough grassy terrain easily to tend to my horses and rest on it's comfortable seat when needed. Shipping was superfast to rural Queensland. Very happy with product, price and customer service.
Mobility Shop Direct
Dear Lynda, Thank you for taking the time to share your experience with us. We're delighted to hear that you're thoroughly satisfied with your sturdy and safe walker from Mobility Shop Direct. It's fantastic to know that it serves you well on the rough grassy terrain of your rural property, allowing you to tend to your horses comfortably and safely. We're also pleased to hear that you found the walker's seat comfortable for resting when needed. At Mobility Shop Direct, we strive to provide products that not only meet our customers' mobility needs but also ensure their comfort and convenience. Furthermore, we're glad that our shipping process met your expectations with its superfast delivery to rural Queensland. Ensuring timely delivery, especially to remote areas, is a priority for us, and we're thrilled that it contributed to your overall satisfaction. Your positive feedback about the product, price, and customer service is greatly appreciated. If you ever have any questions or require further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future. Warm regards, David Thiu Founder of Mobility Shop Direct
AustraliaHeavy Duty Walker
Terrific product
Mobility Shop Direct
Dear Malcolm, Thank you for taking the time to review our Heavy Duty Walker! We are thrilled to hear that you found it to be a terrific product. We strive to provide high-quality products that can make a positive difference in our customers' lives, and it means a lot to us to hear that we have succeeded in your case. If there is anything else we can do for you, please do not hesitate to let us know. Thank you again for your support of Mobility Shop Direct. Best regards, The Mobility Shop Direct Team