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04/06/2024
Christine F.
Australia Australia

Review of Floor to Frame Bed Grab Rail Handle

Unfortunately we have not been able to set it up. We are elderly and cannot lift the mattress to get the straps under the mattress. We are trying to work out another way of securing the rail which older persons can manage.

05/06/2024

Mobility Shop Direct

Dear Christine, Thank you for your feedback regarding your recent purchase of the Floor to Frame Bed Grab Rail Handle. We sincerely apologize for the difficulties you've encountered in setting it up. We understand that lifting the mattress and securing the straps can be challenging, especially for elderly users. We appreciate you bringing this to our attention and are here to assist you in finding an alternative solution. Our customer service team is available to provide support and guidance on how to secure the rail more easily. Please don't hesitate to contact us, and we'll be happy to help you find a method that works for you. Thank you for sharing your experience with us. We value your feedback and hope to improve your experience with Mobility Shop Direct. Warm regards, Mobility Shop Direct Team


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